Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.
Position Purpose
The Intake Office Coordinator Team Lead values the importance of providing a red-carpet experience and demonstrates it with every client interaction. They are often the clients' first impression of our firm. We are looking for a customer-focused Intake Office Coordinator Team Lead to join our team and help us continue to deliver the highest quality service to our clients.
Essential Job Functions & Responsibilities
Organize calendar of scheduled appointments for the day
Ensure client's fingerprints are being properly processed
Ensure fingerprints are submitted in a timely manner
Monitor the check scanner, and ensure that checks are being processed in corresponding accounts (operating/trust)
Take FF payments
Oversee the deposit process and corresponding communication with finance team
Review "Send Welcome Kit Queue"
Ensure team is sending Welcome Kits n a timely fashion
Review "FP Received" Queue
Submit backlog of all fingerprints found from "FP Received" Queue
Complete "Admin Run Chart" for their office
Review completed tasks of the team, and hold team accountable
Ensure IOCs are using checklists for their work to prevent from mistakes happening
Train IOC team members in new procedures
Essential Skills, Knowledge & Abilities
Ability to work and thrive in a fast-paced, high-energy, evolving environment
Ability to embrace and align with the Firm's core values