We are seeking a highly motivated Help Desk Analyst with a minimum of 2 years of experience to join our IT support team. The ideal candidate will have hands-on experience with user onboarding and offboarding, Active Directory management, and the Freshservice ticketing system. This role requires a detail-oriented individual capable of providing excellent support to end-users while working onsite in Torrance, CA.
Key Responsibilities:
Provide first-level IT support to end-users, troubleshooting hardware, software, and network issues.
Manage and resolve tickets through Freshservice ticketing system.
Perform user onboarding and offboarding tasks, including account creation, permissions setup, and hardware configuration.
Administer and manage Active Directory for user account management, group policies, and access controls.
Install, configure, and maintain software and hardware for new and existing users.
Provide technical support for Windows, Mac OS, mobile devices, and business applications.
Ensure timely and accurate resolution of IT issues while maintaining detailed documentation.
Collaborate with other IT staff to resolve complex technical issues and improve processes.
Support system updates, patches, and security compliance initiatives.
Conduct routine hardware and software audits, ensuring all systems are properly maintained.
Qualifications:
2+ years of experience in a help desk or IT support role.
Experience with onboarding and offboarding processes for new users.
Proficiency in managing Active Directory (user/group management, access controls).
Familiarity with the Freshservice ticketing system or similar IT service management tools.
Strong troubleshooting skills with Windows and Mac OS environments.
Knowledge of common software applications and basic networking concepts.