We're living and working in the midst of a digital revolution, and the demand for optimized technology practices has never been more critical for businesses. At Entech, it's our mission to help companies navigate the changing environment and accelerate digital realization through the power of solutions, services, and product platforms. With comprehensive end-to-end offerings, we advise, engineer, and manage, ensuring our clients proactively drive toward success in this ever-evolving digital landscape.
Our team is growing, and we're searching for a It Helpdesk Analyst who is a creative problem-solver with their fingertips on the latest industry practices to help our clients achieve digital realization. You'll join a group of industry veterans and digital natives, blending the power of tried-and-true methods with cutting-edge technologies. We prioritize authentic partnerships in a collaborative environment, and we're excited to welcome a Software Developer who is eager to bring their expertise to our team.
About the Position
We are seeking a Help Desk Analyst to join our IT team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a great opportunity for someone with strong technical skills and a passion for customer service.
Responsibilities
- Respond to incoming support requests and provide timely resolution or escalation
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain computer systems and software
- Assist with user account management and password resets
- Document and track all support requests in the ticketing system
- Collaborate with other IT team members to resolve complex technical issues
- Provide excellent customer service and ensure customer satisfaction
- Responsibilities
Helpdesk Analysts will handle inquiries from crew and contractors about desktop and mobile device hardware and software.
Requirement • Basic troubleshooting skills. • AD experience preferred. • Good written communication/note-taking. • Excellent customer service.
Company Benefits
? Health, Dental, Vision, 401(k), 20 days of Paid Time Off (PTO)
Additionally
? Entech is an equal-opportunity employer.
? No Third-party candidates will be accepted, this is strictly a direct employment opportunity with Entech.
We are not able to offer sponsorship at this time. This role is not open to C2C candidates.