Required Knowledge Skills and Abilities: • 10 years' work experience in an IT Project implementation or system engineering role. • Strong experience in Linux RHEL/OEL/CentOS administration and deployment • Proven experience with systems planning, security principles, and general infrastructure management best practices. • Strong experience with VMware or other virtualization experience. • Excellent English Communication • Experience with Kubernetes, OpenShift, Docker or other application development orchestration and containerization tools. • Experience with automation tools like Ansible and Terraform. • Experience with public cloud Virtual machine, networking, storage and container solutions and support. • Experience with project deployment and following specific schedules to complete tasks within timelines and budget. • Network topologyand infrastructure networking expertise. • Strong understanding of Virtual Private Networking and remote access tools. • Strong understanding of server and workstation infrastructure. • Strong understanding of high availability protocols and architecture. • Working knowledge of storage area network and network attached storage systems. • Working knowledge of Unix compliant commandline interfaces. • Proficient with other open-source operating systemsand applications. • Ability to understand and diagnose customer-server architecture. • Proficient with other open-source operating systemsand applications.
Strategy & Planning • Collaborate with the project implementation team and the customer lifecycle performance team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. • Follow process and scheduled project tasks to deliver infrastructure platforms on time and budget. • Work with cross-functional software and development teams to identify and resolve customer systems issues during the project implementation timeline. • Follow standard Agile project management methodology and use Jira to manage tasks and timelines.
Operations and Support • Provide mentorship and guidance to other technical teams to increase customer satisfaction. • Provide leadership and collaboration with customer IT teams to solve issues efficiently and drive standard solutions. • Coordinate with customer program and project managers to complete requests and provide IT best practice standards. • Assist with the Design and deploy new development systems on-premises and in public cloud environments. • Provide 24x7 escalation support as needed for all customer project related systems support requests. • Respond to project requests to meet all customer service level objectives and cross-functional project team timelines. • Work with software sustainability team to create monitoring tools, manage alerts, set thresholds, and respond to all alert and event management changes. • Follow and adhere to ITIL change management procedures.