**This is an onsite 12-month contract opportunity.**
We are seeking a highly motivated and experienced on-site Desktop Support Technician L2 to join our client's team. The successful candidate will be responsible for providing technical support to users on a variety of issues related to desktop hardware, software, and peripherals.
Responsibilities:
Troubleshoot and resolve hardware and software issues on desktop computers
Provide on-site break/fix support
Conduct onboarding and offboarding
Install and configure computer systems, peripherals, and software
Maintain inventory of hardware and software assets
Provide end-user training and support
Communicate effectively with employees to identify and resolve technical issues
Document technical issues and resolutions in a ticketing system
Requirements:
2+ years of experience in desktop support
Strong knowledge in supporting and troubleshooting Windows and Mac operating systems
Experience with hardware troubleshooting and repair
Strong communication and customer service skills
Ability to work independently and in a team environment
A+ Certification is a plus
Skills:
Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills
Knowledge of networking and remote support tools
Experience with Microsoft Admin Center, Microsoft 365, Active Directory, Azure AD
Experience with enterprise software deployment tools such as Intune, SCCM, and JAMF Casper
Experience with using ITSM Ticketing System: ServiceNow