AppleOne is assisting a leading IT Managed Services Provider (MSP) seeking a highly skilled and motivated IT Analyst to join their dynamic team. They specialize in providing comprehensive IT solutions and support to businesses of all sizes. As an IT Analyst, you will ensure client's IT infrastructures operate smoothly and securely. You will be responsible for IT projects, diagnosing and resolving technical issues, providing proactive maintenance, and delivering top-notch customer service to a diverse client base.
Responsibilities:
? Provide technical support and assistance remotely and, when required, on-site to client locations primarily in Orlando and around Central Florida.
? Conduct cybersecurity audits and remediation's.
? Ensure compliance with data protection and IT security standards for client systems.
? Troubleshoot and resolve hardware, software, cloud, and network-related issues promptly and efficiently.
? Perform system updates, cloud management, and proactive maintenance tasks to ensure optimal performance and security.
? Collaborate with the team to design, implement, and maintain IT projects and solutions tailored to each client's unique requirements.
? Assist in setting up, configuring, and deploying new hardware and software.
? Accurately document all service activities, solutions, and client interactions in the ticketing system, and accurately maintain the client and our internal documentation and procedures.
? Stay up-to-date with the latest IT trends, technologies, and best practices.
Requirements:
? Four or more years of experience as an IT Analyst or similar role, preferably within an MSP environment.
? A strong sense of accountability, professionalism, and a proactive attitude.
? Solid knowledge of various operating systems and proficiency in troubleshooting related issues. Windows Server 2016/2019/2022 setup, maintenance, and support Windows 10/11 setup, maintenance, and support Unix/Linux maintenance and support preferred
? Familiarity with computer network configurations and support, including TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches. SonicWALL firewall experience is a plus.
? In-depth knowledge of Cybersecurity best practices and implementation.
? Experience with cloud computing platforms and services (e.g., Microsoft 365, AWS, Azure, Google Cloud).
? Experience with VMWare and Hyper-V virtualization setup & maintenance.
? Experience with Microsoft Exchange, SQL, and Active Directory Maintenance & Support.
? ConnectWise & Labtech experience preferred.
? Availability to work after-hours/weekend on-call schedule with advance notice.
? Minimum 2 years advanced education or certifications.