The Company has been a global leader in apparel decorating equipment for the screen print and direct to garment industry since 1968. Our customers experience all the brands under one roof. Visit our web site at www.hsi.us for all our brands and more information about the company.
Essential functions-
General duties:
Equipment testing and readiness responsibility - confirm/request technical assistance when necessary.
Submit order(s) for Studio blank apparel, equipment consumable supplies, general office supplies.
Assist in Trade Show prep and display content / items.
Serve as a concierge to key clients and visiting vendor executives. This service may include valet services to/from airport, hotel(s), restaurants. Overall Studio cleanliness, presentation, stocking snacks/beverages, etc.
Presentation / Sales Demo:
ALL equipment should be staged and "start button" ready for demonstration for every customer experience.
Coordinate /schedule on-site & virtual visits, via Studio Outlook calendar.
Make sure all areas are neat, organized and prepared for tailored customer experience whenever possible.
Projects / Samples / Sales follow up:
Manage existing procedures for Project/Samples requests.
Log and maintain project completions - including report presentations.
Monthly sales analysis report on Studio "client opportunities".
Develop "Sales Samples Kits" (of all decoration applications) - [annually].
Training / Applications:
Develop an in-person applications training course(s) and matching online curriculum.
Contribute to marketing content and build a library of customer facing resources...i.e.: basic machine operations and simple maintenance / repairs; Themed "How To" videos; updates on products/model types.
Competency-
Communication
Organizational skills
Problem-solving
Attention to detail
Time management
Customer service orientation
Project Management
Supervisory responsibilities- None
Work environment-
Our office is an open-plan space that fosters collaboration and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including computers, monitors and other technology along with ergonomic chairs, to ensure a comfortable workspace. Our company culture values innovation, inclusivity, and a positive attitude.
Physical demands-
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
Speak clearly so listeners can understand.
Understand the speech of another person.
Position type and expected hours of work- Full time position, general working hours are 8am to 5pm weekdays with some weekend or overtime requirements when customer visits, projects or workload dictates.
Travel- Overnight travel requirement will be minimum and infrequent, but could include trade show participation, customer event, or special circumstances that could arise.
Required education and experience-
High school diploma or equivalent required; Associate's degree in office administration or related experience in Apparel Decorating field a strong plus.
At least three years (or equivalent) of administrative and clerical experience required.
Embroidery experience in a commercial, art or high-end decorating environment
Knowledge and ability to operate Tajima embroidery or similar equipment
Additional eligibility qualifications-
Messaging - collaborate with marketing to promote the power of Hirsch Solutions LLC and the competitive advantage the Studio provides.
Extensive R&D; knowledgeable product Specialists; witness, touch and feel multiple brands/models/technology under one roof; access to advanced technical expertise; dedication to client success.
Must have a valid driver's license, pass a background check and drug screening.
Hirsch Solutions LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, s ex, sexual orientation, gender identity, national origin, veteran or disability status.