The candidate will support Field Service Operations within the United States, Canada and Puerto Rico. Shifts will accommodate Eastern, Central and Pacific time zones.
Your role:
Prepare and process repair quotations
o Convert Leads
o Manage Salesforce Cases via Dashboards
o Verify Contract pricing entitlements
o Work closely with Field Sales
o Pursue quotations to encourage purchase
o Manage Revisions
o Create Work Orders
o Verify product availability
o Support Collection efforts
o Support the Digital Sales Team as needed
o Support the Field Service Coordinators as needed
Service data management
o Ensure Customer contact and address information is accurate
o Ensure Installed Product information is accurate
o Ensure Work Orders include accurate and up to date service information
Who you are:
B.S. in Business Management, Engineering, Chemistry or Biology or equivalent work and/or life experience preferred.
Minimum one-year work experience in sales related field or equivalent experience preferred.
Customer service experience skill set.
Strong typing skills.
Excellent written and oral communication skills (read, write and speak English fluently).
Intermediate to advanced knowledge of Microsoft Office Suite.
Prefer working knowledge of Oracle, Lotus Notes applications, Salesforce.com (or similar CRM system).
Ability to prioritize, schedule effectively, and meet deadlines.
Ability to work effectively in a fast-paced, dynamic team environment.
Highly attentive to detail.
Ability to handle difficult customers and situations.
Ability to work independently, as well within a team.
What we offer: Your possibilities to develop in our growing company are just as manifold as our product portfolio. We offer a modern and international working environment to unleash your innovative potential in diverse teams, and take responsibility for our employees, products, the environment and society.
MilliporeSigma is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.