Arizona Premier Title is a trusted provider of real estate escrow and title insurance services, committed to ensuring secure, accurate, and seamless property transactions. We work closely with buyers, sellers, and real estate professionals to support successful closings, delivering exceptional service with every transaction.
Position Overview
The Senior Branch Manager will oversee all operational aspects of the three branches , ensuring smooth, compliant, and efficient real estate escrow and title insurance services. This role requires a strong leader with deep knowledge of the title and escrow industry, excellent management skills, and a customer-focused approach. The Senior Branch Manager will play a key role in driving business growth, leading the branch team, and maintaining client relationships to support the company's mission of delivering exceptional service.
Key Responsibilities
Branch Leadership: Provide strategic leadership to the branch, overseeing daily operations, ensuring high standards of service delivery, and fostering a positive and collaborative work environment.
Team Management: Lead, mentor, and manage a team of escrow officers, title examiners, processors, and support staff, ensuring they have the resources, training, and support needed to perform their roles effectively.
Client Relationship Management: Build and maintain strong relationships with clients, including real estate professionals, buyers, sellers, and lenders. Act as the key contact for high-level issues and ensure client satisfaction.
Operational Oversight: Ensure the smooth and efficient handling of all title and escrow transactions from start to finish, including title examination, escrow closings, and funding.
Compliance & Risk Management: Ensure the branch adheres to all industry regulations, state laws, and company policies. Identify and mitigate risks related to title and escrow services to protect the company and its clients.
Business Development: Partner with the sales and business development teams to identify new opportunities for growth, maintain strong referral relationships, and support the branch's revenue goals.
Financial Management: Oversee branch performance metrics, including budgeting, revenue generation, and expense management. Develop and execute strategies to achieve financial targets.
Vendor Management: Manage relationships with local vendors, ensuring cost-effective services and maintaining compliance with internal standards and external regulations.
Training & Development: Provide ongoing training, mentorship, and professional development opportunities for branch staff, ensuring high performance and industry compliance.
Problem Solving: Address and resolve complex issues related to transactions, client concerns, or operational challenges, ensuring successful and compliant closings.
Qualifications
Minimum of 7-10 years of experience in title insurance and escrow services, with at least 2 years in a management role.
Extensive knowledge of real estate transactions, escrow procedures, and title insurance.
Strong leadership, interpersonal, and communication skills, with proven experience in managing and motivating a team.
Ability to build and maintain strong relationships with clients and industry partners.
Excellent organizational skills with attention to detail, ensuring accurate, compliant, and efficient transaction processing.
Proficiency with title and escrow software, along with knowledge of industry-standard applications (e.g., Qualia, SoftPro).
Entrepreneurial mindset, with the ability to identify growth opportunities and drive business development.
Ability to thrive in a fast-paced, client-focused environment while maintaining high standards of accuracy and compliance.