Our client is seeking a Jr. Service Designer with a knack for user experience, interaction, and visual design. This role offers an exciting opportunity to lead various product initiatives within a pioneering digital organization for a globally recognized cruise brand.
This is a REMOTE contract opportunity.
**Chat services experience is required**
Hourly Rate: pay up $50-$52/hour
As a Service Designer, you will join our client's Digital Product Design team, contributing to ongoing innovation and expansion across platforms, including native mobile applications, web, TV experiences, and more. You will collaborate closely with a talented team of designers, engineers, and product experts to address unique challenges within digital ecosystems.
Key Responsibilities:
Shape seamless and exceptional end-to-end guest experiences across digital platforms, ensuring alignment with cruise offerings
Collaborate closely with product and engineering teams to map user journeys, identify key touchpoints, and design innovative solutions that enhance guest engagement
Lead the creation of service blueprints, identifying pain points, and ensuring consistency across both physical and digital experiences
Design and implement chat and messaging applications into mobile native apps
Qualifications:
MSc/BSc degree in Design, Human-Computer Interaction, or a related field is preferred
Experience with modern product design and prototyping tools required: Figma, Framer, Adobe CC, or similar
Proven experience in the digital space with a portfolio including real, shipped digital products that are well designed in form and function
Ability to distill complex processes into simple, clear, user interactions
Excellent written communication & documentation skills
High organization and efficiency working with multiple projects to meet tight deadlines
The ideal candidate is a visionary jr designer with a passion for innovation and a data-driven mindset. If you are ambitiously curious, always learning, and drive towards constant, relentless improvement, we invite you to join our client's team in shaping the future of digital experiences in the travel & hospitality industry.