This job is located in Canton, GA 30114. IEG DISPOSAL offers the best solutions to meet the needs of every customer. Our professional approach for commercial and residential use has allowed us to grow and provide consistent superior roll-off services. We are currently seeking a motivated, customer-focused individual to join our team. ESSENTIAL JOB DESCRIPTION: - Answer incoming and make outgoing customer telephone calls, and emails on a daily basis, and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to customers. - Data Entry - Scheduling new and existing customers for services ( MUST BE EXTREMELY DETAILED) - Processing customer payments - Sending all customers a copy of the invoice and receipt of payment - Invoicing credit card fees and overweight tickets as they arise - Work with supervisors to ensure that deliveries and pick-ups are completed daily - Provide accurate information regarding customer concerns and questions - Generate call-in work orders for drivers and put them on the calendar for dispatching - Answer all customer inquiries received via email, messenger, text - Additional responsibilities may apply as needed - Prepares Saturday workload and confirms all appointments the day prior - Keeps customer relationships by communicating and keeping all customers informed and updated on any schedule changes QUALIFICATIONS: - Excellent technology skills; proficient with MS Office (Word, Excel, Access, Outlook, PowerPoint), QuickBooks Online & Microsoft Dynamics - MUST be Bilingual (English and Spanish) - High School Diploma or GED. - 2+ years QuickBooks Online or Desktop - Office Environment, - BEING ON TIME FOR WORK IS VERY IMPORTANT!! THIS A FULL-TIME POSITION - Some overtime is required Call or text Manuel 678-580-9708 or Supervisor Laura at 770-757-4377 Job Type: Full-time
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Education:
High school or equivalent (Preferred) Experience:
Customer service: 2 years (Required) Work Location: In person