Customer Service Associate - Seasonal Jan-Apr at Jackson Hewitt in Phoenix, Arizona

Job Description:

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2025 tax season in the Phoenix area! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!

Are you:

• A stay-at-home parent looking for part-time work?
• Able to work flexible hours?
• A Veteran or military member transitioning from the service?
• Retired and want to continue to make an impact?
• A gig worker or looking to add a second income?
• Part of a military family that moves often?

Responsibilities:

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Requirements:

• 2+ years Customer Service experience

• High School diploma or equivalent

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced, high volume retail environment

• Bilingual Spanish is a plus

• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We Offer:

• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules

• Salary of $15 per hour

• Bilingual employees earn an additional 50 cents per hour

Call Regional Manager Mary Hernandez with any questions at 602-472-6048!

We look forward to having you on our team!