Using various software and systems to record customer interaction and solutions
Communicating with team and management to identify and discuss any potential improvements, consistent issues and concerns, trends, etc.
Assist with general customer service tasks
Requirements:
Must be ok with dogs as the Manager's bring their dogs in the office weekly
Previous in office customer service experience is required
Ability to work independently and in teams = the office all works together to things done!
Ability to learn, retain, and relay product knowledge
Solution-based problem solving skills
Details:
Pay range: $21-22/hr depending on experience
Schedule: Monday-Friday 8am-5pm, Summer time you'll have half day Fridays!
Location: In-office for training and then flexible
Benefits:
Medical, dental, vision insurance is offered
Paid holidays
Accrued PTO
401K
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.