Owner Relations Manager at LB Vacation Buyer, LLC. in Nags Head, North Carolina

Job Description:

The Owner Relations Managers primary responsibility is owner retention. They will work with various departments to problem solve and trouble shoot for the sole purpose of owner satisfaction of maximizing revenue/occupancy and minimizing expense as much as possible. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. Owner Relations Managers are trained in both reservation sales and service job duties and will serve as back-up when staffing needs are required.

RESPONSIBILITIES
Point of contact for current homeowners in the program: Answer questions as needed regarding statements, work orders, etc. Accounting issues or discrepancies Discuss rental rates, marketing, amenity suggestions/changes as needed Recommending and applying Dynamic Pricing for increases/decreases and update property management software and web services as needed Ensure all Property PMAs are renewed or houses blocked, databases in use are updated timely Point of contact for buyers/NIP owners of existing homes in our program: Complete PMD forms and issue reservation reports for sales agents on homes currently listed in our inventory for rent, or past inventory we have history on Mail/email new owner packets to buyers once under contract Effectively communicate all aspects of our rental program to buyers, therefore starting to build your own owner client database Send welcome email to NIP owners introducing RM team Owner Balance report at month end, holding any owner funds needed for construction, under contract, etc. Annual Rate recommendation Meet with RGT Team to discuss suggestions.