Supervisor-Mortgage Processing at Ent Credit Union in Colorado Springs, Colorado

Job Description:

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

This position is responsible for the administration and supervision of the Mortgage Loan Processors and the timely and accurate preparation of all first mortgage loans including, but not limited to, FNMA conforming products, Colorado Housing and Finance Authority (CHFA), El Paso Bond program, Federal Housing Administration (FHA), Veteran Affairs (VA), construction loans, land loans, and Ent employee loans. This individual will also be responsible for day to day monitoring of the Processor's workload, monitoring and assigning loans as necessary, assisting with training, participating on the management team, assisting with work priorities, implementing new requirements, streamlining workflows where possible, and member/staff complaint resolution. They will remain informed of current practices in Mortgage Lending. They will develop internal work procedures and policies consistent with departmental and overall Credit Union goals.

Essential Functions

• Mortgage Production Support Tactical Operations Oversight / Production: Responsible for administration and supervision of the day to day functions of the Mortgage Loan Processors to include- Scheduling coverage to match forecasted volume. Pipeline management - assessing and prioritizing the workload. Assist with the daily workload for staff out of office due to illness and vacation. Provide support relating to guideline interpretations. Provide information on specific files for all mortgage staff. Serves as the liaison for escalated situations for internal and external members, and 3rd party vendors. Keep up to date on Government, Investor, and Credit Union lending policies, procedures, and guidelines. Implement new process and/or procedural changes approved by the Manager of Mortgage Production


• Team Development / Alignment: Coach and develop staff, address personnel issues, write and deliver performance evaluations, and assess and revise performance standards as needed. Uncover and recommend relevant department skill training needed based on trend of feedback received for reports and team performance.


• Mortgage Production Support Strategic Planning: Proactively uncover and recommend process or procedural changes to the Manager of Mortgage Production Work on special projects as needed, to include researching new loan programs, industry standards, and new technology.


• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• Bachelor's Degree in Accounting, Finance, Business Administration, or related field of study.


• 2+ years' combined experience in mortgage loan processing or closing with TRID closing experience. Required.


• 1+ years' team leadership / supervisor experience. Required.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Working knowledge of 1st mortgage products that may include Conventional, FHA, VA, construction, land and portfolio investment properties loans.


• Knowledge of investor and lending regulatory guidelines.


• Understanding and practical application of underwriting guidelines for multiple loan types and investors.


• Ability to prioritize/manage files and allocate resources to ensure efficient processing.


• Analytical and mathematical skills.


• Ability to analyze all required loan documentation from member or other parties (i.e. paystubs, credit reports, assets, tax returns, purchase contracts, title commitment, etc.) and disclosures and recognize potential red flags / fraud.


• Able to perform financial analysis on personal and business tax returns.


• Initiative to meet and/or exceed job standards and willingness to take on other tasks that aren't part of their regular job.


• Display positive, professional disposition/behavior.


• Organized, detail oriented, flexible and able to multi- task in an ever-changing environment.


• Self-motivated.


• Conflict resolution and problem solving skills.


• Communication and interpersonal skills.


• Ability to train staff with clear and concise communication orally and in written form.


• Ability to give oral presentations to a group.


• Ability to coach and mentor staff, providing support and direction.


• Ability to lead by example and be a positive role model to others.


• Ability to make sound decisions in all aspects of the job.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally


• Walking - Occasionally


• Sitting - Frequently


• Lifting - Rarely (40 Lbs)


• Carrying - Rarely


• Pushing - Rarely


• Pulling - Rarely


• Balancing - Rarely


• Stooping - Rarely


• Kneeling - Rarely


• Crouching - Rarely


• Crawling - Rarely


• Reaching - Occasionally


• Handling - Occasionally


• Grasping - Occasionally


• Feeling - Occasionally


• Talking - Frequently


• Hearing - Frequently


• Repetitive Motions - Frequently


• Eye/Hand/Foot Coordination - Occasionally


• Noises louder than normal speaking volume - Occasionally


• Temperature Changes - Rarely


• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $62,940.80 to $82,617.60 per Year (S15)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for an incentive plan.

We anticipate this position to close on 10/22/2024. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary Sheet - 2024

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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