Telecom Engineer II at Wellstar Health Systems in Marietta, Georgia

Job Description:

Overview

This position is responsible for the day-to-day management of the System Administration & Engineering team which is made up of various admins/engineers supporting Windows, Linux and AIX environments.

• Schedule: Full Time
• Shift: Shift
• Level: 6+ years of experience
  

Success Profile
Find out what it takes to succeed as a Telecom Engineer II:

• Analytical
• Adaptable
• Detail Oriented
• Collaborative
• Problem Solver
• Inventive

Benefits that Reflect Your Contributions

• Your Pay
  A compensation program designed for fair and equitable pay.
  
• Your Future
  Secure your future with plans that also include an employer match. Plans and guidance for the future.
  
• Your Wellness
  Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.
  
• Your Joy
  Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.
  

Job Details


Facility: 1800 Parkway Center




Job Summary:



The Telecom Engineer 2 is responsible for the installation, problem diagnosis, repair and maintenance of a full range of telecommunication equipment encompassing analog, digital, VOIP and SIP technologies. Communicates with end users to determine needs and schedule work. Assist with the deployment and maintenance of service level agreements with appropriate reporting and documentation of support calls.



Core Responsibilities and Essential Functions:



Performs day to day break/fix task across the enterprise
* Troubleshoot and repair of the telephone system
* Troubleshoot and repair of the wireless telephones
* Troubleshoot and repair of various systems associated with Telecom


Perform Adds/Moves/Changes
* Make changes to databases involving Telecom equipment
* Relocate Telecom devices and systems as required
* Coordinate and interact with customers to schedule and complete required task


Updates and completes documentation as required
* Works in ticketing system to track and completed job task
* Document changes in the environment
* Communicate with Team members any changes or issues


Performs maintenance/ upgrades on Telecom systems as needed
* Perform routine maintenance /reboots on Voicemail system
* Assist with upgrades and patching of various Telecom systems (Call recording, wireless phones, CMS, etc)


Performs additional duties as assigned
* On call responsibilities
* Coordinating and working with vendors on projects or issues
* Various task as required.


Performs other duties as assigned


Complies with all Wellstar Health System policies, standards of work, and code of conduct.



Required Minimum Education:

• *** Format Error Bachelors Information Technology-Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):



Cisco/Avaya/SIP/VOIP certifications Upon Hire Preferred



Required Minimum Experience:



Minimum 5 years experience working with voice communications equipment Required



Required Minimum Skills:



Knowledge and experience with voice and data cabling systems. Understanding of network operations and infrastructure.
Ability to read, write and follow written and oral instructions.
Data entry skills necessary to complete support call system reports.
Ability to configure and develop project requests.
Possess analytical skills and be familiar with methods of problem solving.
Public relations skills necessary to communicate effectively in a courteous, professional and tactful manner. Must be able to accept responsibility, manage authority and function independently of constant supervision.
Preferred Knowledge and experience with wireless, Voicemail, CDR, and Avaya or Cisco systems Computer/data entry experience.
Ability to communicate with various members of the healthcare team.
Ability to use EXCEL, Word and have basic computer operational knowledge.
Epic and 3M experience preferred.



Share the opportunity

Mission, Vision & Values
At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.



Our Mission
To enhance the health and well-being of every person we serve.



Our Vision
Deliver worldclass health care to every person, every time.



Our Values

• 
  
  We serve with compassion
  
  
  
• 
  
  We pursue excellence
  
  
  
• 
  
  We honor every voice
  
  
  

Apply Now