Care Management Support Coordinator II at BC Forward in Charlotte, North Carolina

Job Description:

Care Management Support Coordinator II



BCforward is currently seeking a highly motivated "
Care Management Support Coordinator II
"
Remote.




Position Title:
Care Management Support Coordinator II




Location: Remote




Anticipated Start Date: 10/28/2024


Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.



Expected Duration: 6 Months with possible extension



Job Type: [FULL TIME (>=30 HRS WEEKLY], [CONTRACT], [REMOTE]



Pay Range: $18-$19/hr



Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).


Job Description:

Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Education/Experience:
Requires a High School diploma or GED
Requires 1 - 2 years of related experienceProvides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service

Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service

May apply working knowledge of assigned health plan(s) activities and resources

Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols

Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship

Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed

Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
Performs other duties as assigned

Complies with all policies and standards


Interested candidates please send resume in Word format Please reference job code 230379 when responding to this ad.


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Job Snapshot




Employee Type

Contractor



Location

Charlotte, NC (Onsite)



Job Type

Insurance



Experience

Not Specified



Date Posted

10/15/2024