Drain Tech at G.F. Bowman Inc in Cleona, Pennsylvania

Job Description:

The Role
Diagnose and repair drain issues and lead customers to informed and confident buying decisions.

Responsibilities

Set an agenda with client on every service call.
Complete all drain cleaning, jetting and cable work related to in-home service calls.
Proficient in establishing customer rapport to provide the right products and services.
Educate and assist customers on the importance of sewer repair and replacement.
Help customers select the right maintenance plan and understand warranty information.
Explain reasons for blockage and illustrate how you will resolve the issue.
Understand your service criteria and hold yourself accountable for exceeding revenue goals.
Show yourself professional and knowledgeable to win new referrals and repeat business.
Work alongside customer service and dispatch to ensure overall success of the business.
Protect drain cleaning and camera equipment and keep a well inventoried truck.
Attend mainline service system.
Participate actively in all training exercises, morning meetings, trade shows and retreats.
Train and mentor apprentices to ensure quick, accurate repairs.
Be accurate and timely with invoices, curbside feedback, and option sheets. Summary of findings

Competencies for Success

Knowledge of local plumbing codes and ability to make on-the-job applications.
Clean, safe driving record.
Personable and professional with a knack for diffusing difficult situations.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
High integrity with advanced social skills and ability to make solid connections.
Strong desire to be a better technician tomorrow than you are today.
Competitive individual contributor who also loves to win as a team.