Patient Service Representative, Ortho Urgent Care - Peabody at North Shore Physicians Group(NSPG) in Peabody, Massachusetts
Posted in Other about 2 hours ago.
Job Description:
About Us
North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.
We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.
With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.
Location
Orthopedic Walk in is open 7 days per week with the goal of urgently treating acute orthopedic injuries. Our aim is to have urgent same day visits for patients, provide appropriate evaluation and treatment (including radiology), and establish needed follow up care during the visit. We will have a combination of in-person and virtual visits.
We are located at 4 Centennial Drive in Peabody, MA 01960.
Hours of Operation:
- Monday to Friday: 8:00 AM - 8:00 PM
- Saturday and Sunday: 8:00 AM - 2:00 PM
Responsibilities
Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.
• Leading up to the patient visit, Patient Service Representatives schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.
• At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.
Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
Qualifications
Qualifications
When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, emotional intelligence, and genuine passion for this work. The ideal candidate profile is an experienced, thorough PSR who is confident in their administrative abilities and proactively anticipates both provider and patient needs.
- 2 years of experience working in a community-based medical practice preferred
- Epic experience preferred
EEO Statement
Mass General Medical Group is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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