IT Technician at Florida Gateway College in Lake City, Florida

Job Description:

SALARY $32,240.00 Annually                               LOCATION Lake City, FL
JOB TYPE Full-time                                              JOB NUMBER 202400008
DIVISION Vice President, Business Services        DEPARTMENT Information Technology
OPENING DATE 10/21/2024                               CLOSING DATE 11/4/2024 11:59 PM Eastern 

Description
This is routine work to facilitate the care, maintenance and repair of college user computers and associated software. An employee in a position allocated to this class is responsible for providing troubleshooting, maintenance and repair on PCs and the installation and maintenance of software in a networked environment.

Examples of Duties
(Note: The following examples of work as listed in this job descriptions are not necessarily descriptive of any one position in the classification. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

Troubleshoot PC hardware, software and user problems.
Install college owned and college approved software on PCs as assigned as per college policy and procedures.
Repair and/or assist in the repair of college owned PCs on all campuses as assigned.
Configure college owned specialized computers and software to work successfully.
Set up of Microsoft Office including Outlook (or other E-mail clients as assigned) and configure E-mail for employees as assigned.
Help users understand how their E-mail works and apprise them of college policy regarding Internet and E-mail usage policy.
Assist instructors, as assigned, in the set up of multimedia systems for presentations.
Keep accurate records of work performed through work order system.
Work with other team members on large installation or software configuration projects as assigned.
Perform other related duties as assigned by the Manager, Network and Security.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)

Minimum Qualifications
KNOWLEDGE, ABILITIES AND SKILLS:

Extensive knowledge of Personal Computers (PCs) including hardware and software capabilities. Skill and understanding of the Microsoft Windows operating systems in a networked environment. Skill and understanding of Microsoft Office Suite of products. Understanding of basic networking and terminology. Ability to plan and organize work according to priority. Ability to follow specific instructions and adhere to policy and procedure. Ability to work well with other team members in a close environment. Ability in oral and written communications. Ability to adjust to change and be innovative. Must be able to
work well with students, instructors and staff.

EDUCATION AND EXPERIENCE:

High school diploma. AS degree in computer sciences a plus. MCSE certificates and/or other computer repair and logistics certificates also a plus. At least three years experience with managing and configuring Windows operating systems combined with repair troubleshooting and repair of hardware.

ESSENTIAL PHYSICAL SKILLS:
Acceptable eyesight (with or without correction).
Acceptable hearing (with or without hearing aid).
Ability to communicate both orally and in writing.
Heavy (45 pounds and over) lifting.
Use of fingers.

ENVIRONMENTAL CONDITIONS:
Works inside in a multiple office environment. Walking from building to building.
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)

Supplemental Information
Florida Gateway College does not discriminate in education or employment related decisions on the basis of race, color, ethnicity, national origin, gender, religion, disability, age, marital status, genetic information, sexual orientation, pregnancy, or any other legally protected status in accordance with the law. The equity officer is Cassie Buckles, Executive Director of Human Resources, Building 001, Room 116, 149 SE College Place, Lake City, FL 32025, and may be reached at cassandra.buckles@fgc.edu or (386) 754-4313

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