Communications Specialist I at Florida Gateway College in Lake City, Florida

Job Description:

SALARY: $32,240.00 Annually

LOCATION: Lake City, FL
JOB TYPE: Full-time
JOB NUMBER: 202400007
DIVISION: Dean, Enrollment and Marketing
DEPARTMENT Recruitment and Communications
OPENING DATE: 10/21/2024
CLOSING DATE :11/4/2024 11:59 PM Eastern

Description
Serves as communications specialist answering calls from all prospective, new and current students. Assists students with all all general inquiries and resolves enrollment related (admissions, financial aid, registration, advising) issues. Prepares and sends communications to students regarding enrollment process and events. Accesses and maintains data in the Student Information System, and a variety of other reporting and communication applications. This is a highly responsible, paraprofessional position within the Office of Recruitment and Communications. This position requires the utilization of specialized software, as well as, adherence to state laws, rules, and policies and procedures governing college enrollment. Duties include coordinating and carrying to completion a variety of tasks not requiring the direct attention of the administrator/professional related to the communication (verbal and written) of all enrollment related policies and procedures to new and current students. The position requires independent initiative, judgment, and the ability to handle confidential records.

Examples of Duties
(Note: The following examples of work as listed in this job descriptions are not necessarily descriptive of any one position in the classification. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)
Ensures compliance with Family Educational Rights and Privacy Act (FERPA) regulations when responding to inquires relating to student records.

Serves as communications specialist answering calls from the operator line and tier 1 calls from enrollment related lines (i.e.: recruitment, admissions, financial aid, registration, advising).
Conducts outbound calls to new and current students to assist them through the enrollment process.
Assists prospective students via phone and live chat with the tier 1 questions related to the enrollment process (transferringmore in-depth calls).

Types various correspondence and other materials on general and technical subjects.

Drafts routine responses to inquiries not requiring a supervisor’s attention.

Prepares and sends communications to prospective, new and current students related to the enrollment process

Maintains student records in the Banner student system and other related student communications systems.

Examines, checks and verifies reports and statistical data for completeness, adequacy and established requirements.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related marginal duties as required.)

Minimum Qualifications

KNOWLEDGE, ABILITIES AND SKILLS:
Knowledge of computer data entry operations. Ability to enter complex and varied data into a database with skill and proficiency. Ability to maintain accurate and complete records in electronic as well as paper format. Knowledge of administrative office procedures. Knowledge of basic management principles. Knowledge of State laws, rules and regulations governing college enrollment. Knowledge of English usage. Knowledge of spelling. Ability to effectively and appropriately relate to students, other college personnel and community members. Ability to communicate effectively, both verbally and in writing.

EDUCATION AND EXPERIENCE:
Associate degree in appropriate area plus two years of related experience; or High school diploma plus four years related experience. A high school equivalency diploma from the State Department of Education may be substituted for high school graduation. Additional education may substitute on a year for year basis for required experience in related area. Must be computer literate

ESSENTIAL PHYSICAL SKILLS:
Acceptable eyesight (with or without correction).
Acceptable hearing (with or without hearing aid).
Ability to communicate both orally and in writing.
Use of fingers.

ENVIRONMENTAL CONDITIONS:
Works inside in an office environment.
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.

Supplemental Information
Florida Gateway College does not discriminate in education or employment related decisions on the basis of race, color, ethnicity, national origin, gender, religion, disability, age, marital status, genetic information, sexual orientation, pregnancy, or any other legally protected status in accordance with the law. The equity officer is Cassie Buckles, Executive Director of Human Resources, Building 001, Room 116, 149 SE College Place, Lake City, FL 32025, and may be reached at cassandra.buckles@fgc.edu or (386) 754-4313.

recblid lwsn8dpm17c8fenxlonm1v5nttyfhv

Apply Now