Student Services and Enrollment Coordinator at Anderson Ranch in Snowmass Village, Colorado

Job Description:

Anderson Ranch seeks a colleague who thrives in creating order, communicating with students, and keeping all the information and data accurate and up-to-date. This person will be driven, like us, by a belief that the power of artmaking can change individuals and the world and relish the role of being the connector between students and the organization. The Student Services and Enrollment Coordinator takes pride in being the first point of contact for many of our participants and establishes the tone of friendliness, competence, and professionalism for the organization. This person builds relationships with students, many of whom return year after year, as well as building the trust of colleagues who can rely on their work to plan and execute the programs. This colleague also manages the bill and payment processes for registration that is critical to our success. They enjoy selling out a workshop, hitting budget numbers, and communicating information across multiple teams so we are all ready to welcome students and deliver exceptional experiences. About: Anderson Ranch Arts Center is a year-round visual-arts not-for-profit, tax-exempt organization with a 55-year history of providing transformative experiences that celebrate artists, art-making and creative dialog, at the intersection of craft and the global contemporary art world. Anderson Ranch brings together both aspiring and internationally renowned artists who come from across the country and around the world to test new ideas, explore new disciplines and techniques, hone their art-making skills, engage in meaningful dialog and connect with thought leaders in the artistic community. Anderson Ranchs campus is an artistic community nestled among the pristine peaks of the Rocky Mountains. The Ranch campus consists of 14 buildings providing 55,000 square feet of facilities including eight studio buildings, a gallery, a lecture hall, caf, store, administrative offices, a student dormitory, as well as residential apartments and cabins. State-of-the-art equipment allows cross-disciplinary experimentation within the mediums of ceramics, woodworking, photography, digital fabrication, painting, sculpture and printmaking. The campus is an oasis of renovated 19th-century cabins and barns that sit alongside contemporary designed buildings, all within the renowned cultural and recreation communities of Aspen/Snowmass, CO, and the Roaring Fork Valley. Anderson Ranch cultivates a culture of experimentation and collaboration, offering world-class art-making facilities and equipment across diverse mediums, experienced visiting faculty and access to the highest quality staff. Mission: Anderson Ranchs mission is to enrich lives with art, inspiration and community. We achieve this by offering: Workshops: Providing intensive 1-3-week workshops for artists of all levels and all ages that both improve technical art-making skills and provide transformative experiences for art makers. Advanced Mentoring Programs: Offering three-year mentoring programs that advance artistic practice and careers in the arts. Artist Residencies: Providing 5 and 10-week-long juried Artists-in-Residence programs, which give emerging and mid-career professional artists the time, space and resources to develop new work using our world-class facilities. Visiting Artist Experiences: Providing flexible and unique curated experiences to support established national and international artists seeking a retreat to experiment in new mediums or with new techniques and ideas, supported by our staff. Anderson Ranch Editions: An artist workshop and print publisher program for hand-printed limited-edition lithographs, screen-prints and etchings by established artists. Community Engagement: Hosting lectures, discussions, seminars and special events which build a community that appreciates, understands and supports art-making within the global contemporary art world and the human experience for both Anderson Ranch guests and the local community. Work Culture: Changing Lives and Changing the World Through Art: We care about people and helping them improve their lives. We enable people to learn and grow, personally and professionally, in a challenging and supportive environment. We meet people where they are and help them reach their goals. Culture of Diversity and Inclusion: We learn from diversity and it makes us stronger. At the center of our mission is helping people find their whole selves in their artistic practice. We strive to live the same values in our professional lives. That includes actively embracing diversity of age, race, class, ethnicity, sexual orientation, gender identity, physical or mental ability, as well as background and experience. We approach our work thoughtfully, learn from each other and share a commitment to inclusivity. Rigor and Excellence: We provide the best possible experience for our community of guests, including faculty, interns, students, residents, visiting artists, volunteers, supporters and staff. We demand the best from ourselves and each other. Culture of Critique: We believe in a Culture of Critique where we offer and receive honest feedback and support each other in learning and improving. Culture of Results, Connectivity and Flexibility: We believe overachieving is better than overworking. We prioritize Anderson Ranch and get the job done 110% by being available when needed, by being open, working collaboratively, welcoming feedback and getting work done efficiently, effectively and on time. Once this is achieved, we enjoy the flexibility of where and when we work; we can pursue our passions, be it art-making, hobbies or special interests. Position Summary: The Student Services and Enrollment Coordinator has overall responsibility for matriculation of students for summer workshops, as well as for fall, winter, spring, evening/weekend workshops, special workshop groups and field expedition programs. In addition to workshop registration, they will handle housing and meal transactions. This role maintains student records for current and past seasons, plans future registration procedure improvements and changes, works closely with program staff, and housing and meal service coordinators for input on planning and procedures. Additionally, this person works with the Marketing and Artistic Staff to develop and refine workshop descriptions, listings and publicity materials for workshops. Core Responsibilities Registration Processing: Oversees and executes registration process from start to finish including but not limited to: processing registrations from multiple areas (mail, fax, phone, online, in person), processing cancellations, transfers and waitlists, entering data accurately and in a timely fashion to Raisers Edge, administering workshop scholarships including sending out acceptance and rejection letters, tracking allocation of funds, processing declines and offers to alternates. They review the process annually for ways that it can be improved for efficiency, accuracy and customer satisfaction. Payment Processing and Tracking: Maintains accurate payment records, including scholarships, payments plans, gift certificates, discounts and work exchange agreements. They also manage accounts receivable including credit card charges, payments by cash and check, payment records, collection, billing and refunds. Record Keeping: Maintains accurate and up-to-date records that include class lists, meal card lists, housing assignments, payment reports and attendance numbers. Organizes and manages registration, the custom-built website registration program that syncs with the primary Raisers Edge database; recording and monitoring updates, planning computer equipment needs; coordination of computer programming with computer consultants; and monitoring quality and character of data input. Communication: Communicates essential information to administrative and artistic staff as well as students. Produces class lists, compilation of meal card lists, assistance in student housing assignments and compilation of enrollment and overdue payment reports. Produces weekly attendance numbers and works with the Housing Director to assure accuracy of student occupancy numbers. Oversees the review and revision of the registration confirmation emails, the student handbooks and the registration section of the website. Responsible for checking the accuracy and completeness of these materials working in collaboration with the Artistic and Operations Staff. Supervisory Responsibilities: Hires, trains, supervises, and evaluates ongoing and support staff, including scheduling, setting goals, regular reviews, and work allocation. Expected Skills & Qualifications: Education/Knowledge: The role requires an understanding of systems and processes, and the ability to design and implement improvements. Experience: This role plays a critical role in the smooth operation and success of the organization. Proven success in a parallel high detail data management role such as registration, reservation, bookkeeping, and/or money handling is expected. Communication/Interpersonal Skills: Excellent verbal and written communication skills. Good interpersonal skills, judgment, with the ability to fairly resolve disputes and complaints and find solutions is expected. Ability to keep confidential information secure and private. Software, Database & Systems: Proficient with Microsoft Office Suite software, thorough understanding of or ability to quickly learn the database and administrative software. Ability to create and maintain systems, consistency, and attention to detail. Experience with Raisers Edge is recommended. Staff Community Responsibilities: Community Outreach Leader: All staff members are expected to build and lead partnerships with community organizations as they relate to their area of responsibility, and to actively support the outreach efforts of other team members. Engaged & Supportive Team Member: All staff are expected to support colleagues and engage in the programs and events of the Ranch by attending lectures, artist talks, fundraising events, and community wide events and being available to jump in and help make them a success. Support Major Fundraising & Community Events: All staff are expected to support the major annual events that engage the public and fundraisers. These are all hands on deck efforts and all staff are expected to participate in ways outside their normal professional functions to make them a success from set-up, to execution, to tear down. Professional & Personal Development: Continuing to learn and improve is a job requirement of all staff. Team members are expected to be growing, learning, and improving in their artistic and professional lives. Brand Ambassador: All team members are expected to comport themselves in a manner that is fitting with the organization; represent the Ranch both on and off-campus, as well as online and on social media, keeping in mind that positivity and professionalism are respected and appreciated. Physical Requirements: Sedentary work that primarily involves sitting/standing. Light work that includes moving objects up to 15 pounds. The employee frequently is required to stand, walk and reach with hands and arms. Typical tasks as required to actively teach and supervise art studios/facilities in a historic building space with uneven surfaces, stairs, gravel walkways, etc. Other Duties: The descriptions above are intended to describe the general nature and level of work being performed in this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the role. All personnel are required to perform duties outside of their normal responsibilities from time to time, as needed. This role requires a flexible schedule including evening and weekend hours as needed, and particularly intense time demands in the summer months. This job description may be changed or updated at any time throughout employment. Compensation & Benefits: Base Salary: $55,000 $65,000 Total Compensation Package Value: $64,000 $74,000 Company paid medical insurance, option to add additional family Company paid HSA contribution Long- and short-term disability insurance Life insurance Paid Time Off Up to 22 days during first year of service Paid Sick Leave Sabbatical Leave Professional/continuing education support Retirement plan 403(b) match Employment requires successfully passing the pre-employment Background Check. All inquiries and conversations will remain strictly confidential. NOTE: The above is an abbreviated representation of benefits defined in the Employee Handbook, which governs all employment terms. No other verbal or written exceptions to those terms are honored without a written directive by the President and Chief Executive Officer and signed by the Chair of the Board of Trustees. How to Apply: Please send a cover letter and resume to hr @ andersonranch.org Preferred start date is September 30th. Position is open until filled. Anderson Ranch is an equal opportunity employer committed to diversifying its workforce.
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