Fraud Analyst at Redstone Federal Credit Union in Huntsville, Alabama

Job Description:

Job Description Summary

Responsible for monitoring and analyzing transactions to identify patterns of fraud; completes special investigations and serves as a consultant on a variety of cases; performs research and analysis to protect the Credit Union from loss and exposure.

Job Description

Essential Duties and Responsibilities

• Monitors and analyzes member transactions and account data to identify patterns of fraud or other suspicious activity; determines actions to be taken, including, but not limited to, continuing to monitor, freezing accounts or referring to a fraud investigator.


• Analyzes reports and accounts to monitor for and detect identity theft; interviews members to gather information; prepares and files necessary documentation.


• Performs research and analysis necessary to respond to requests; prepares and maintains records and reports, including but not limited to; red flags, suspicious activity and fraud.


• Assists with the investigation of alleged fraud cases; prepares and obtains necessary documentation; researches history and notates account regarding fraudulent activity. Maintains the case management software to include compiling/entering/updating case information.


• Provides information and assistance to other departments and members regarding security and fraud related situations; assists branches regarding transactions on fraud associated accounts.


• Stays abreast of all Security and Fraud industry codes and standards, as well as all applicable Local, State and Federal laws and regulations.


• Research, evaluate, recommend and implement fraud strategies using available tools to minimize fraud losses while taking into account impact on valid transactions.


• Examine and maintain CAMS ensuring that affected cards are loaded into fraud detection software within a timely manner. Formulate recommendations for action on CAMS based on specific information compromised and level of fraudulent activities.


• Review and ensure all international card travel forms received via automated member portal and through Direct Retail are processed in a timely manner.


• Monitor and assign Triage Red Flag Notifications to the required parties for timely processing.


• Complete departmental weekly and monthly activity reports that provide analysis of incidents and identify any areas for improvement as well as monthly reports required by Administration, Insurers, Audit, and Accounting.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.


• Delivers friendly, caring service to internal and external members.


• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.


• Follow all physical and online security procedures and maintain strict confidentiality of all member information.


• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.


• Works scheduled hours and maintains punctuality.


• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.

Education Requirement

High School Diploma or GED - Required

Experience Requirement

3 Years - relevant experience in fraud detection, prevention or investigative work - Required

 

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.


• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.


• Use logic, reasoning and mathematical skills to solve practical problems and make sound decisions.


• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.


• Use correct English including spelling, grammar and punctuation.


• Operate computers and use business software and other standard office equipment.


• Understand and follow written and oral instructions.


• Set priorities and manage one’s own time effectively. Efficiently handles changing deadlines and multiple concurrent tasks.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.


• Using hands repetitively to handle, feel or operate computers and other standard office equipment.


• Reaching with hands and arms.


• Intermittent lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Works in general office environment in a financial services facility.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

Apply Now