We are seeking a dynamic Business Systems Analyst to join our team and support the successful implementation and optimization of business processes and systems. The ideal candidate will act as a liaison between the business units and IT, analyzing business needs, identifying solutions, and ensuring smooth delivery of technology-based solutions.
This role involves working closely with stakeholders to gather requirements, analyze data, and recommend systems changes to improve efficiency, productivity, and business growth.
Key Responsibilities:
Requirements Gathering: Collaborate with stakeholders to define and document business requirements, objectives, and processes for system enhancements.
System Analysis: Analyze existing systems, workflows, and processes to identify inefficiencies and areas for improvement. Provide recommendations for optimizing business processes.
Solutions Design: Work with technical teams to design and implement system solutions that meet business requirements, ensuring scalability and efficiency.
Testing & QA: Develop and execute testing plans to ensure new systems and changes meet business needs. Facilitate user acceptance testing (UAT) and resolve issues.
Project Management: Assist in the planning, scheduling, and coordination of systems implementations and upgrades. Work within project timelines and budgets.
Documentation: Create detailed documentation, including functional specifications, system workflows, user guides, and training materials.
Training & Support: Provide training to end-users and support them during system implementations and post-deployment phases.
Data Analysis: Analyze and interpret complex data to deliver insights that drive business decisions.
Continuous Improvement: Stay up to date on technology trends and best practices. Proactively identify opportunities for process improvements and system enhancements.
Qualifications:
Education: Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
Experience: 3+ years of experience as a Business Systems Analyst or similar role, with a strong understanding of business systems and IT operations.
Technical Skills: Proficiency with business systems such as ERP, CRM, or other enterprise software. Experience with database management, SQL, and reporting tools.
Analytical Skills: Strong analytical and problem-solving abilities, with attention to detail in interpreting complex business processes.
Communication Skills: Excellent verbal and written communication skills. Ability to interact with stakeholders across various levels of the organization.
Project Management: Familiarity with project management methodologies (Agile, Waterfall) and tools like Jira, Trello, or MS Project.
Adaptability: Ability to manage multiple tasks and priorities in a fast-paced environment.
Preferred Qualifications:
Experience with cloud-based systems (e.g., Salesforce, Workday, SAP, Oracle).
Certification in Business Analysis (CBAP, CCBA) or ITIL certification.
Experience in data analytics and business intelligence (BI) tools like Power BI, Tableau, or similar. Quickbooks a plus.