This is an exciting opportunity for a sharp Technical Support Analyst / Help Desk Analyst to join a dynamic organization where you can make an impact.
RESPONSIBILITIES:
Approximately 20% is in-person support, and 80% is phone support
Triage Level II and Level III Incident and Service Request tickets
Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
Resolve Level l Incident and Service Request tickets
Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system
Interface effectively with IT infrastructure, security, applications management, database, and governance personnel
Obtain a strong knowledge of IT Security Policies, Processes, and Procedures
Adhere to and execute IT Security Policies, Processes, and Procedures
Write and update knowledge-base articles
Actively contribute to IT's Continual Service Improvement efforts
Ability to complete multiple simultaneous projects and support tasks promptly
Perform other duties or special projects as assigned
This is a long-term contract (several years) position that will be extended every six months based in Corona, CA. Sometimes, there is project work that requires you to travel to other locations in the area or another state to assist. You must be able to work flexible hours as needed, be on call, or work some weekends. This is an excellent opportunity to make an impact and take your career to the next level.
Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.
REQUIRED SKILLS:
3+ years of technical support experience
Windows support
MS Office support
Active Directory
Network support and troubleshooting
Able to image/configure an out-of-the-box PC
Able to re-image PCs and install approved apps and systems access
Strong working knowledge of email spam filtering tools
Able to validate that a PC is fully encrypted
Software and hardware support
Strong deskside support experience
Excellent customer service and communication skills
Strong documentation skills
Ability to work flexible hours as needed and be on call or work some weekends
Ability to travel to other offices as required for special projects
Must have a valid driver's license and a clean driving record
Must own a reliable vehicle
Must be able to transport IT equipment between offices
Must be able to use your cell phone for work calls and texts
Ability to pass a complete background check and drug test (excluding marijuana)
PREFERRED SKILLS:Cisco UCM Cloud
Must be authorized to work in the U.S./Sponsorships are not available.