Act as a liaison between the manufacturer/supplier, trucking carrier and receiver
Follow all standard operating procedures (SOP) requirements to ensure customers are well served and all company and customer requirements and company compliance standards are met
Locate carriers for loads. Communicate with carrier by pickup, enroute, and at delivery.
Persuade all carriers to use load tracking devices and applications
Build, maintain, and leverage relationships with key carriers on all accounts to minimize the use of load boards 6. Accurately enter and maintain up-to-date information on a continuous basis in the transportation management system (TMS)
Ensure that all the proper documents are completed and received before a carrier is used for the first time
Persuade all carriers to use load tracking devices and applications
Work quickly to resolve problems that may develop on a load
Negotiate rates with carriers within the parameters provided by the Logistics Manager
Accountable for growth on key accounts
Work closely with the Logistics Manager, Senior Carrier Sales Representative, and the sales team to gain more business
Assist co-workers with workflow spikes within the department
Take calls during the evening and weekends as needed
Work weekends and holidays as needed
Handle aspects of the team members business in their absence as directed by the supervisor
Ensure that all necessary paperwork is submitted to the Accounting department after each load is delivered 18. Communicate daily with the Senior Carrier Sales Representative.
Qualifications
Proven ability to meet and/or exceed margin goals as defined and assigned by the company
Proven ability to move an average of 25+ loads per week and achieve profit goals
Computer Literacy-ability to use computers and required software effectively and efficiently in the working environment.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
Able to communicate frequently and effectively by phone and simultaneously handle multiple phone lines
Must be available to take calls during the evening and weekends and work Saturdays as needed
Minimum High School Diploma or GED required; Bachelor degree preferresd.
Successful performance in Carrier Sales Support role.