Project Tasks: Provide a full-time network resident to perform firmware upgrades on 132 Dell network switches, 20 switches per week. Provide any change control info and associated planning activities. Resident to work with Dell Support PSP as required • Resident can be used for other NW switch duties if the whole week is not occupied with NW switch upgrades • Resident is provided as skilled resource, no deliverables • Customer is responsible for overall project, planning, and coordinating
Note the resource will need to complete the customer background check as well as the Dell background check before starting. Also there may be an occasion when the customer may contact the resource off hours on an exception basis.