Title: Customer Identity and Access Management Lead
Location: Pittsburgh, PA
Salary: $150,000 - 190,000 Contact:
Paul Chatlos, pchatlos@smithhanley.com
Product Manager (Customer Identity and Access Management) Responsibilities
-The Customer Identity and Access Management Lead is responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure and effective management of the customer identity services
-This role is essential for maintaining the integrity and availability of company's CIAM processes and technology, particularly focusing incident, change, an problem management of in accordance with ITIL frameworks and will provide oversight of our Operational support team for the program platforms
-Operational Leadership for CIAM that include ability to develop and implement strategies to improve operational aspects of the program by continuously evaluating approach to reduce incidents and improve responses times by effectively leading change and problem management to ensure service level agreements (SLAs) are met
-Ability to lead and mentor a team of operations specialists and engineers, including demonstrable ability to manage vendor relationship deliverables with Service Providers to ensure contractual obligations are not only met but design to deliver high-quality services to align with CIAM objectives
-Partner engagement and effectively communicate with other CIAM leaders, IT teams and business units to ensure operational integration meets the program objectives
-Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness and alignment to company's customer identity standard
-Report on these metrics to provide clarity and drive improvements across CIAM operations
-Ability to provide graphic reporting and dashboards in tools such as Tableau, SPLUNK, Grafana, Dynatrace, Logscale and others.
-Validation of Controls in the production environment
-Responsible for coordination of patching, maintenance, and vulnerability management for applications.
Customer Identity and Access Management Lead Qualifications
-Experience in STEM field, including at least 5 years in Identity and Access Management technologies, processes, capabilities, and/or operational leadership experience. Experience leading delivery and incident management teams/people is preferred.
-ITIL Process experience, particularly with incident, problem, and change management
-Deep understanding of IAM technologies, controls, and best practices including adaptive authentication, PKI and passwordless technologies
-Solid understanding of IAM principles in cloud first environment
-Understanding of PCI, SOX, EU-GDPR regulations and for IAM
-Know how to influence technology teams to deliver a frictionless employee identity experience
-Experience influencing teams and partners without direct authority over them
-Experience in accessing data sources and create, edit, and publish reporting and Dashboards in several form factors.
-Enable digital identity to tell the story through the use of data and visuals.
-Coached individuals & leaders at multiple levels able to demonstrate tangible results
-Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and motivating changes
-Established relationships with partners across all levels and departments -Superb communication skills at all levels of organization
-Reliable, punctual attendance is an essential function of the position
Customer Identity and Access Management Lead Tools Familiarity: