The General Manager II oversees a 24/7 complex operation, ensuring both operational efficiency and financial performance by providing leadership to both exempt and non-exempt employees at the facility. This role is responsible for building and managing a team that oversees employee performance, inventory control, and vendor, carrier, and customer relationships. Additionally, the General Manager II ensures orders are accurately picked, packed, and shipped without damage, ensuring timely delivery. This position reports directly to the Director of Warehouse Operations.
Financials
Responsible for facility P&L and budget preparation.
Audits all billing activity for accuracy. Properly signs and authorizes all purchase order requisitions, vouchers, and customer billing.
Ensures proper percentage of labor is charged to respective departments to ensure proper factoring is achieved to identify accurate productivity.
Reports out on locations financial and operational performance.
Conducts monthly review of aging for accounts receivable and works closely with the Director and Corporate office to recover balances in a timely fashion.
Conducts annual review of customer contracts, determining and recommending annual increases to the Regional Vice-President and Director of Business Development.
Drives continuous improvements to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse.
Operations Management:
Ensures operational procedures for executing activities for incoming and outgoing shipments, handling and disposing of products, and maintaining the highest standards of inventory accuracy.
Develops and manages a comprehensive strategy for the facility by shaping requirements, assessing deliverables, and utilizing resources to help eliminate process problems.
Plans long-term labor needs based on sales, forecasts, and historical data
Analyzes workload compared to labor hours and equipment.
Manages between 1-3 customers in the warehouse, typically Tier one customers and e-fulfillment customers.
Typically manages 500,000 -1,000,000 + square feet of facilities and approximately 100 or more employees during non-peak times.
Collaborates with teams from other facilities to share knowledge, and problem-solve.
Employee Relations/Development:
Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload, and any other pertinent company information.
Ensures proper staffing and support hiring for all facility operations.
Ensures all new employees are properly on-boarded; completing required paperwork and following a structured training schedule.
Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success.
Manages and maintains good human resources practices with direct reports and adherence to established corporate and department policies and procedures.
Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution, and terminations.
Travels to other warehouses and participates in department or company meetings, as necessary
Provide feedback, coaching, guidance, and recognition to enhance other's skill development.
Plays an active role in employee development and talent selection.
Acts as a role model for the department in support of corporate purpose, vision, and values.
Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals makes recommendations, and approves annual compensation increases.
Exhibits a commitment to self-development by staying current on information, tools, and systems.
Safety and Security:
Implements safety and sanitation schedules that ensure the facility's compliance with corporate, OSHA, FDA, AIB, or ASI standards.
Coordinates all alarm-monitoring systems and reviews sprinkler system testing.
Ensures the safe, clean, and efficient operation of the facility to meet service standards.
Actively supports and participates in all safety initiatives in the facility.
Performs safety observations to coach employees on safety procedures.
Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis, and implementing necessary improvements.
Qualifications:
Bachelor's degree in Supply Chain, Business, or related field, or an equivalent combination of education and experience sufficient to perform the job's essential functions, as determined by the company.
10+ years' overall experience and experience in managing a 500,000+ sq. ft. warehouse/distribution center with total revenues up to 1 million.
Experience with Warehouse Management Systems (Manhattan preferred).
Working knowledge of Microsoft Office applications.
Working knowledge of warehouse / mechanical equipment.
Working knowledge of OSHA, DOT, HAZMAT, and FDA regulations and the willingness to become certified in one or more of these areas as necessary.
Ability to work in a fast-paced environment.
Ability to handle changing priorities and use good judgment in stressful situations.
Experience with seasonal workforces is a plus, but not required.
Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
Excellent talent management and team-building skills.
Excellent verbal, non-verbal, and written communication skills.
Excellent customer service skills specifically with external clients.
Excellent analytical and mathematical skills.
Bilingual English/Spanish preferred.
Must be on-call for alarm systems or problems during off-work hours.
Ability and availability to work irregular or extended hours including nights, weekends, and holidays as needed by the customer.
Must be able to stand/walk for up to 10-12 hours.
Lift and move totes up to 50 pounds.
Regular bending, lifting, stretching, and reaching both below the waist and above the head.
Walking in the distribution center and around the area frequently; facilities are over a quarter mile in length.
Should be able to work in environments with variable noise levels, lighting conditions, and temperature variation and able to access all areas of the building without limitations.