Techmer PM - is the world's foremost materials design firm, creating custom polymers that make up essential products. Through our long-standing partnerships with processors, original equipment manufacturers, and product designers, we've worked for decades to tackle manufacturing and business challenges through sustainable, future-minded solutions.
We are currently seeking a Customer Care Coordinator for our Clinton, Tennessee facility. The hours for this position are 8:00AM-5:00PM, Monday-Friday. This position has a hybrid work schedule with 3 days in the office and 2 days remote. Starting rate is $25.00 and up, depending upon experience.
Benefits include:
Eligible for medical benefits on your first day!
High deductible health plan offering that includes up to $1,000 towards your Health Savings Account (HSA) per year.
Free Teledoc membership included when you enroll in medical benefits.
Employee Assistance Program which includes 5 free counseling sessions per year and access to free legal guidance
401(k) with 6% company match. You are 100% vested from Day 1 of contribution
Free investment consultative services for your 401(k) plan.
Company paid disability and life insurance
10 vacation days per year (pro-rated your first year)
10 company-paid holidays
2 weeks of parental leave
Tuition reimbursement with up to a $20,000 lifetime maximum
Annual salary reviews and bonus opportunities
Shift differential for hourly employees working 2nd and 3rd shift
Hourly employees are paid weekly; salary employees are paid semi-monthly
The Customer Care Coordinator is responsible for providing unprecedented service levels and communication regarding order fulfillment to customers and business partners. In this position, relationships and communication skills are key attributes for success. By working collaboratively with both internal and external stakeholders, you will support the timely delivery of products and represent the company to our valued customers on a daily basis.
Responsibilities include:
Build and maintain strong relationships with your assigned customer base and commercial team members
Enter, update, and maintain customer orders in ERP database
Provide professional, proactive communication to customers regarding order status, availability of expedite service, etc.
Coordinate with other functional teams to provide prompt, professional responses to customer inquiries
Update and maintain customer pricing agreements provided by the Commercial team
Review inventory status for raw materials and finished goods across a network of manufacturing sites
Escalate issues as necessary
Track shipments
Other duties as assigned
Qualifications/Requirements/Skills:
High school diploma and GED is required. Associate degree is preferred.
Minimum of 3 years customer service and order management experience is required.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office Suite.
Experience with Salesforce & Microsoft Dynamics is preferred.
Demonstrated experience dealing with complex, non-standard issues, troubleshooting, and problem resolution.
Exceptional writing abilities to provide clear, empathetic customer support via e-mail or phone.
Capable of working with limited supervision while using personal initiative and independent judgment to make decisions in the best interest of Techmer and our customers.
Experience navigating a matrix environment and coordinating information from multiple groups to provide a comprehensive solution