Job Title • Dispatcher/Customer Service Representative
Job Type • Full-time, Mon-Fri 8:00am-5:00pm
Duties/Responsibilities include: • Maintain excellent communication and working relationships with new and existing customers. • Check availability and give accurate quotes via email and phone. • Help customers with trip planning. • Reserve and confirm charters with accurate contacts, dates, times, and correct addresses. • Communicate professionally via email and phone. You will be working directly with corporate customers, travel agents, area schools, athletic teams, community groups and more to secure their transportation. • Coordinate scheduling of vehicles and drivers for meeting overall transportation requirements while adhering to policies, procedures, and DOT hours of service regulations. • Solve practical problems and deal with a variety of changing situations under pressure, while maintaining composure in a high stress work environment. • Retain knowledge and understanding of our fleet.
Skills/Qualifications: • Excellent communication skills in order to give instructions clearly. • Ability to communicate professionally via email and phone. • Previous sales or dispatch experience preferred. • Computer literate and proficient with Microsoft Office products. • Must be able to type at least 40 WPM. • Willingness to learn new software programs as needed in a timely manner. • Analytical thinking skills to access situations. • Possess high degree of confidentiality; trustworthy. • Excellent map reading and navigation skills with knowledge of our region. • Knowledge of Department of Transportation rules and regulations preferred.
Experience: • Previous experience in the transportation/travel industry is beneficial, however, we will train the right candidate with outstanding customer service abilities.
Education: • High school diploma or equivalent required; College degree preferred.
Benefits: • Health insurance • Paid time off • Quarterly bonuses