A dynamic professional with a robust technical foundation who excels in customer-facing situations. The ideal candidate will thrive under pressure and effectively represent our brand. Their ability to bridge technical details with customer needs will make them an invaluable asset in a fast-paced environment. This role involves cultivating strong partnerships with the technical team to develop a comprehensive understanding of our products, technology, industry trends, and competitor offerings. Responsibilities include managing the creation of product demos and supporting content for the Brand and Sales teams, as well as overseeing a company-wide product training program. Mechanical aptitude, problem-solving skills, and hands-on project experience in areas such as adhesives, tapes, coatings, sealants, and fillers. A strong customer focus and the ability to communicate complex scientific information in accessible language are essential. The successful candidate will be a team player with strong interpersonal skills, capable of building and maintaining relationships across various functions, including formulation, regulatory, brand, and sales.
What's in it for you?
Thanks to our commitment to creating a supportive and engaged workplace culture, Gorilla Glue has been recognized as a top place to work for 14 years in a row. We offer competitive compensation packages, comprehensive healthcare benefits, and other perks and incentives to ensure our employees feel valued and supported.
Joining the Gorilla Glue family means being part of a team passionate about building strong brands and promoting a culture of excellence. As an employee, you'll be able to help create high-quality products and build brands that people love. Join us in an inspiring workplace where you can belong, grow, and make a difference!
What will your day look like?
Management of company-wide product training program including ownership of Sharepoint site with technical product content and management of training room and schedule
Support product demo creation and content for new and existing products, working closely with R&D Team
Provide technical sales support for entire sales team including traveling/attending PLR's, customer onboarding, PK sales meetings and sales booth attendance as needed
Bring to life Technical Product Excellence at Gorilla Glue
Provide technical support for marketing team in support of creating content, demos, substantiation for creative advertising, website, social media, how-to videos, product usage videos
Partner with Marketing, Sales and Customer Service providing a resource for hands on product knowledge and application expertise, performance guidelines, developing demos to showcase capabilities.
Some travel required, potentially 10-15%
What you bring to the table:
B.S. in Industrial, Chemical, Materials or Manufacturing Engineering or Technology + 3-5 years' experience or Associate Engineering degree with minimum 7 years' experience
Mechanical competence/hands-on skills: Competent with power equipment, wood working/machine shop equipment
Previous work in the areas of adhesives, tapes and adhesives a plus
Previous experience in customer facing role a plus
Strong technical foundation
Charisma and confidence in customer-facing situations with ability to thrive under pressure
Capacity to bridge technical details and customer needs while effectively representing brands
Adaptability in dynamic environments
Excellent organizational skills to manage multiple projects at once
Excellent written and verbal communication skills are required as this role interacts with many levels within the organization and outside vendors.
Candidate must possess ability to manage multiple tasks and priorities with a strong attention to detail, ability to identify and creatively resolve issues and risks, problem-solving skills, assertiveness, integrity, innovation and creativity.
Candidate must be goal oriented, confident, and able to work well under pressure and succeed within a competitive environment.
Mechanically inclined - ability to work independently with power tools and machining tools to bring ideas to reality.
Ability to communicate by visually mocking up ideas or other means of visual communication.
Fluent in Microsoft Office, with expertise in Excel, Word, Outlook and Powerpoint