The Service Manager will assist and repair the shop and the field. This role will also perform testing and modifications of new and used engines. The Service Manager will manage Field Technician's job performance using KPIs, service software, customer feedback, and training. The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their personal knowledge about our business, our products, our markets, and the customers we serve. Additionally, the ideal candidate must be a self-motivated individual with a results-driven attitude and a strong willingness to provide leadership by fostering a safe working environment while ensuring operational efficiencies are all met.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The Service Manager will be responsible for, but not limited to, the following duties:
Manage shop and field technicians; schedule, quote, and invoice all service jobs in a timely manner
Oversee all Workshop and Field activities, including all required documentation per job
Procurement of parts and materials needed for Workshop and Field activities.
Work directly with sales and project management team members on value-add products and modifications to new engine packages.
Perform inspection and failure analysis of damaged engines and communicate required repairs with customers.
Repair engines damaged by shipping and handling.
Perform dynamometer testing of engines, as required.
Perform engine modifications by removing and adding external engine components, as required.
Supervise assembly and testing of value-added engine packages.
Work directly with Material Coordinator and Material Planner on requirements for assembly projects.
Assist with the development and continuous improvement of line layout, equipment needs, and assembly processes for value add and shop repairs.
Maintain specialty tooling workshop and field requirements per DEUTZ AG expectations.
Position will require the ability to perform in a fast-paced environment, meet deadlines, and work well under pressure
Report field activities and gather/refine ideas on how to improve DEUTZ products and policies.
Assist in engine application/installation inspection.
Train and assist in technical training of personnel at Distributors, Dealers, OEMs, Rental companies, and End Users.
Handle all administrative issues business-likely, including call reports, itineraries, expense reports, budgets, forecasts, and other requests for action or information.
Other duties may be assigned as required.
Supervisory Responsibilities: The Service Manager will have Direct Reports.
Travel Demands: This role may require anticipated domestic and international travel of 10 - 25 %, depending on business needs.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION/EXPERIENCE:
Required-
High School Diploma.
5+ years of management experience in the diesel engine industry.
Minimum 5 Years of Diesel engine mechanic experience, engine operating principles.
Strong ability to carry out tasks and job descriptions with a maximum degree of quality and no supervision.
Proficient with 12- and 24-volt electrical systems.
Strong understanding of Diesel engine fuel system
Must be well-versed in troubleshooting engine problems.
Ability to understand and follow detailed assembly procedures.
Understanding of torque values and special procedures during engine assembly.
Ability to operate a forklift and overhead crane.
Ability to work with hand and power tools.
Ability to manage more than one territory and handle multiple tasks efficiently.
Preferred-
Successful completion of all required DEUTZ training classes.
Computer knowledge in (MS Office, Word, Excel) SAP, and Field Aware is a plus.
LANGUAGE ABILITY:
??Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.?
MATHEMATICAL ABILITY:
??Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.?
REASONING ABILITY:
??Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.?
WORK ENVIRONMENT:
The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Workshop/Warehouse environment- Work with and around equipment (Over-Head cranes, fork lifts, etc.)
Workshop environment- working around chemicals such as solvents, oils, sealants, and paints.
Workshop environment- working around workshop noise such as running engines, compressed air, air tools and other equipment.
Warehouse environment will require ability to withstand fluctuations in temperature.
Office environment will require sitting for long periods of time in temperature-controlled environment.
PHYSICAL DEMANDS:
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.