The Digital Signage Specialist is responsible for supporting hardware and software as well as preparing and distributing media for digital signage systems at installations across the country.
Responsibilities
Provides service and support to internal and external customers
Manages incoming calls or service requests from PTG clients; troubleshoots and determines whether a technician is necessary
Proactive monitoring of all the elements of the networks under management contracts
Creates internal job tracking and documentation
Verifies warranty of existing products
Creates quote of necessary labor and/or parts for service request, obtains client approval
Ensures all necessary equipment is shipped to the site/technician and confirms technician for scheduled dates and time
Confirms service request has been completed to the clients' satisfaction and obtains all necessary documentation from the technician
Documents all aspects of the service call
Send service job to Accounting for close out
Maintains internal and external ticketing systems
Configure, install, and maintain hardware and software components of our infrastructure
Provision and maintain Windows, Android and Mac based devices, media players, Content Management Systems, and other proprietary hardware
Qualifications
Bachelor's degree in field of Technology
2+ years working experience in digital signage or other similar technologies
Experience with Brightsign, Scala, Navori, Signage Live CMS or other digital signage platforms
Hardware knowledge of small form factor devices and network appliances
Ability to manage workload and delegate as necessary
Knowledge of network structures and various remote connectivity applications (Screen Connect, LogMeIn, RDP, and Any Desk)
Advanced knowledge of MS Office
Experience with Q360 and Zendesk a plus
Ability to effectively perform in deadline driven environments