Customer Service Associate at Great Lakes Cheese in Hiram, Ohio

Job Description:

Job Overview

The Customer Service Associate acts as the liaison between the Customer and the Company/Sales in performing all general execution of customer support.

Job Responsibilities

• Develop and maintain a positive business relationship with the customer and cross-functional teams
• Serve as the primary Customer contact for sales orders, inquiries, reports, issues
• Enter or release standard PO's for base customers into the system ensuring order accuracy regarding item quantities, delivery/pick-up dates, pricing and all customer-established parameters
• Resolve basic discrepancies or customer inquiries entering returns, debits, credits as required
• React quickly/effectively to log, track and resolve Consumer and/or Customer complaints
• Work cross-functionally with Production, Shipping, Transportation, procurement and Supply Chain to coordinate customer needs
• Maintain basic knowledge of products, Customers, Brokers; understand Master Data
• Maintain an awareness of price, product, availability or other changes that could occur, keep Customers informed and provide solution action for any changes that could impact them
• Assist Sales with samples, new item forms, price forms, specs; provide overall sales support
• All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures
• All GLC employees are, expected to produce our products in a manner that exceeds the quality and value expectation of our Customers and Consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program
• Other responsibilities as assigned by the manager

Required Education and Experience

• Bachelor's Degree from an accredited institution
• High School Diploma or equivalent and a minimum of 5 years customer service experience will be accepted in lieu of a degree.
• Must be legally authorized to work for a company in the U.S. without sponsorship.

Preferred Education and Experience

• Bachelor's Degree in Business, Marketing, or a related field and 1+ years customer service experience.
• SAP experience.
• Excellent communication skills with varied audiences and situations both externally and internally.
• Experience with Microsoft Office and integrated systems.
• Ability to make sound, independent decisions based on functional expertise and experience.
• Ability to handle multiple tasks, is detail oriented, and practices good follow-through.
• Ability to convey positive approach to most situations, accept responsibility, deal with criticism.
• Emits pleasant, helpful, and professional demeanor; develops relationships easily.

Working Conditions

• Work is performed in an office setting.

• Occasional exposure to industrial operations including: temperature extremes from approximately 35°F to 100°F; noise levels in excess of 85 dB; moisture and moving machinery.

EEOC & Disclaimer

Great Lakes Cheese is an Equal Opportunity Affirmative Action Employer.