About Us: Hyundai L&C USA is a leading comprehensive Quartz and Solid Surfaces Manufacturer and Global Supplier of Premium Kitchen & Bath Countertop Materials.
Job Summary:
The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc.
Your Key Responsibilities will be: • Process customer quotes, orders and credit memos • Monitor service levels of orders and meet the service commitments to customers • Perform accounts receivable and payable functions as it relates to customer orders and payments • Perform timely posting of invoice transactions • Solve customer issues related to orders, quotes, quality, delivery, errors, etc. • Support the sales team to achieve and exceed sales targets highlighting in advance any issues that may arise from operational delays • Perform analysis in SAP B1 as requested by the Operations Manager, or the sales/promotion force • Other duties as assigned
Qualifications/Certifications: • GED or HS Diploma • College, Business degree or Design Degree is preferred • Intermediate Microsoft Office skills • Prefer SAP B1 knowledge - 1 years experience preferred, not required
What do you need to be successful in the role? • 2-3 years in admin or customer service role • Stone or Construction experience preferred • Excellent customer service • Ability to multitask and work in extremely fast paced environment