Note:- looking for someone bilingual with Spanish - most of the team is located in Spain
Responsibility: Ensure the proper functioning of IT systems in coordination with the central IT team in Spain, providing technical support, hardware maintenance, and user assistance.
Key Responsibilities
User Technical Support:
Provide technical assistance and troubleshooting, both on-site and remotely, to employees.
Resolve issues related to hardware (computers, printers, servers, mobile devices, etc.) and software (operating systems, applications, networks).
Install, configure, and update IT equipment, operating systems (Windows, macOS, Linux), and company-specific applications.
Hardware Maintenance and Repair:
Diagnose, repair, and replace defective components in PCs, laptops, printers, and other peripherals.
Perform preventive and corrective maintenance on IT equipment.
Manage the inventory of IT equipment and components.
Local Network (LAN) Management and Connectivity:
Configure and maintain the local network (LAN), ensuring device connectivity.
Provide support in configuring routers, switches, and wireless access points.
Troubleshoot issues related to internet connectivity and internal networks.
Data Security and Protection:
Implement and maintain security measures to protect systems and data, such as antivirus, firewalls, and security updates.
Perform regular backups and restore data when necessary.
Documentation and Incident Management:
Document all incidents, solutions, and tasks performed in the support ticket management system.
Keep updated records on the status of equipment and software licenses.
Support for Infrastructure Projects:
Participate in technology infrastructure improvement projects, such as system migrations or hardware upgrades.
Collaborate with other IT departments in the implementation of new technological solutions.
Support for Corporate Applications.
Requirements
Education and Certifications:
Technical degree or associate degree in Computer Science, Information Technology, or related fields.
Recommended certifications: CompTIA A+, Microsoft Certified Professional (MCP), Cisco CCNA, or equivalent certifications.
Experience:
At least 1-3 years of experience in technical support, hardware repair, or similar roles.
Experience in managing Windows and macOS operating systems, as well as basic networking knowledge.
Technical Skills:
Advanced knowledge in hardware repair and maintenance.
Experience with the installation and configuration of enterprise software.
Ability to troubleshoot network and connectivity issues.
Familiarity with ticket management systems and ITIL best practices is an advantage.
Soft Skills:
Excellent communication skills to interact with users at different levels of technical knowledge.
Ability to work under pressure and manage multiple tasks simultaneously.
Proactive attitude in identifying and efficiently solving problems.
Availability and Flexibility:
Ability to work flexible shifts, including the possibility of after-hours support in case of technical emergencies.
Availability to travel to different locations within the U.S. if required by the role.