Customer Service Representative (Work from Home/Remote)
Location: Remote (Work from Home) Employer: Texarkana Regional Airport
Texarkana Regional Airport is seeking a dedicated and customer-oriented Remote Customer Service Representative to join our team! As a vital part of our airport operations, you'll provide outstanding customer service to passengers, assist with inquiries, and help ensure a smooth and efficient travel experience—all from the comfort of your home.
Responsibilities:
Handle customer inquiries via phone, email, and chat in a professional and timely manner.
Assist passengers with flight information, ticketing, baggage claims, and general airport services.
Provide accurate information regarding airport policies, procedures, and services.
Resolve customer issues and escalate complex problems to the appropriate department.
Maintain detailed and accurate records of customer interactions.
Support the airport’s operations team with real-time communication when needed.
Qualifications:
Previous customer service experience, preferably in a remote setting or related field.
Strong communication skills, both written and verbal.
Ability to handle stressful situations and maintain professionalism.
Tech-savvy with the ability to quickly learn and use software systems for customer interactions.
High-speed internet connection and a quiet, distraction-free workspace.
Availability to work flexible hours, including weekends and holidays as needed.
Benefits:
Competitive pay
Flexible work hours
Work from the comfort of your home
Opportunity to be part of a dynamic team in the aviation industry
If you're a motivated individual who enjoys problem-solving and helping others, we want to hear from you! Apply Now!