Remote Customer Service Representative (Remote) at Texarkana Regional Airport in Jacksonville, Florida

Job Description:

Customer Service Representative (Work from Home/Remote)

Location: Remote (Work from Home)
Employer: Texarkana Regional Airport

Texarkana Regional Airport is seeking a dedicated and customer-oriented Remote Customer Service Representative to join our team! As a vital part of our airport operations, you'll provide outstanding customer service to passengers, assist with inquiries, and help ensure a smooth and efficient travel experience—all from the comfort of your home.

Responsibilities:

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist passengers with flight information, ticketing, baggage claims, and general airport services.
• Provide accurate information regarding airport policies, procedures, and services.
• Resolve customer issues and escalate complex problems to the appropriate department.
• Maintain detailed and accurate records of customer interactions.
• Support the airport’s operations team with real-time communication when needed.

Qualifications:

• Previous customer service experience, preferably in a remote setting or related field.
• Strong communication skills, both written and verbal.
• Ability to handle stressful situations and maintain professionalism.
• Tech-savvy with the ability to quickly learn and use software systems for customer interactions.
• High-speed internet connection and a quiet, distraction-free workspace.
• Availability to work flexible hours, including weekends and holidays as needed.

Benefits:

• Competitive pay
• Flexible work hours
• Work from the comfort of your home
• Opportunity to be part of a dynamic team in the aviation industry

If you're a motivated individual who enjoys problem-solving and helping others, we want to hear from you! Apply Now! 

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