EMA Member Relationship Specialist or Officer at Maps Credit Union in Salem, Oregon

Job Description:

The Enhanced Monitoring Accounts (EMA) department mitigates risk to the Credit Union by actively monitoring high-risk financial accounts for fraudulent activity. EMA is an innovative banking program that specializes in financial transaction investigation, reporting, and compliance with State and Federal regulations.

We are seeking a detail-oriented and organized EMA Member Relationship Specialist or Officer to join our dedicated team. This position contributes to the financial stability and operational compliance of the Credit Union by assisting EMA members with opening new accounts and services, maintaining existing accounts, and performing ongoing compliance monitoring specific to EMA accounts. This position acts as the face of the department, serving as the first point of contact for new and prospective business members, so excellent communication and customer service in-person and over the phone is essential. The ideal person for this position enjoys developing relationships with members over the phone and possesses attention to detail to ensure accurate account maintenance with an eye for compliance.

Key responsibilities of the EMA Member Relationship Specialist are listed below. Please note that Officer-level duties include an increased scope of knowledge and responsibility.

• Provide service to EMA business members by opening, setting up or performing maintenance on the following types of business accounts or services: savings, checking, online banking, debit cards, direct deposit, and automatic transfers. Answer questions in person and/or over the phone.
• Thoroughly review and process EMA application packets to ensure applicants meet all Credit Union standards with respect to membership eligibility, corporate status, license status, criminal history, and reputation. Resolve questions and issues regarding application information.
• Enhance member relationships by assessing member needs and recommending additional products and services. Explain the features and advantages of accounts or services to promote sales.
• Perform annual site inspections of EMA facilities as needed and prepare thorough site inspection reports to document such visits.
• Perform thorough audits of new account and maintenance documents.
• Provide training to EMA staff for department processes and cannabis industry-related knowledge. Provide training to Credit Union staff related to EMA operations.
• Follow regulatory and policy compliance requirements, which include those efforts in compliance with the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags, and other compliance-related policies.

EMA Member Relationship Specialist Requirements (Officer requirements require increased years of relevant experience):

1. High School diploma or equivalent.
2. Ability to read, analyze, and interpret operational documents, policies, and regulations.
3. Minimum of two years of experience in customer service, including direct and indirect selling roles, or the equivalent combination of training and experience.
4. Minimum of two years in the financial industry, with BSA compliance-related experience preferred.
5. Must be bondable.
6. Must be at least 21 years of age.

Non-exempt pay range: $23.00 - $29.00 per hour, depending on relevant experience.

Schedule: Monday – Friday, 8:30 AM – 5:30 PM. Onsite position.

To show our appreciation to employees, we offer:

• Medical, Dental, and Vision Insurance
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year
• Employee Assistance Program
• Flexible Spending Accounts
• Student loan paydown program
• Employee loan discount program
• Wellness incentives

Why employees are proud to work here:

• We offer paid volunteer time
• We provide financial education for youth and adults
• We provide grants to teachers in the valley
• We offer scholarships for local high school seniors headed to college

About us:

Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 78,000 members at 10 branch locations and supports over 300 employees. More than anything else, we believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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