Planning and Execution Director, Contact Center Technology at Elevance Health in Woburn, Massachusetts

Job Description:

Carelon's Contact Center Strategy Organization is seeking a Planning and Execution Director. Reporting directly to the VP of Strategic Initiatives, this role will drive the reporting strategy and oversee the daily operations, providing support to a team of project managers. This is a prominent position due to the high-profile investments in our technology modernization initiatives and involves regular reporting to C-Level executives. The Director will manage all aspects of reporting and governance, maintaining comprehensive metrics on the schedule, cost, benefits, and risks at all times. Additionally, the Director will develop response mechanisms for consistently monitoring and reporting on a $50M portfolio encompassing 20+ projects. This position can work in a hybrid way from any US Elevance Health corporate location, and the internal job title is Business Strategy Plan Director.


How you will make an impact:

• Understands all aspects of the business and partners with executive leadership to define strategy and successful criteria for the future.
  
  


• Translates strategy into defined tactics, programs/projects priorities, and timelines and ensures alignment and attainment of enterprises strategic plans to turn strategy into reality.
  
  


• Documents strategic priorities such as external environment and reports on customer insight research initiatives.
  
  


• Builds and leverages relationships to provide innovative solutions to complex business problems.
  
  


• Proposes opportunities to improve results based on continuous needs assessment.
  
  


• Responsible for the development implementation and monitoring of line of business planning and project activities.
  
  

Requires a BA/BS degree in a related field and a minimum of 10 years of related experience including prior leadership experience and 3 to 5 year strategic planning; or any combination of education and experience, which would provide an equivalent background. Master's degree preferred.


Highly preferred:


-Experience with Project management at the program level, managing multiple, high-value projects across a matrix enterprise.


- Experience leading technology projects such as CRM implementations, IVR automation, chatbot installations, AI-Powered Knowledge Management, and other contact center technology - in an operational business.


-Experience designing a governance structure and reporting for a large portfolio of technology projects


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Apply Now