Billing Specialist at Mac paper LLC in Jacksonville, Florida

Job Description:

The Billing team at Mac Papers and Packaging is a part of the key financial and customer operations activities which help deliver exceptional experiences to our customers and drive performance of the organization. The Billing Specialist is responsible for creating invoices and credit memos, updating customer records, and sending payment reminders to customers. The Billing Specialist validates accounting and customer records for accuracy and responding to queries from customers internal and external. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

• Work as part of a collaborative team to deliver on seamless, frictionless customer experiences.


• Completes the billing process on all orders that were not auto billed at delivery.


• Reviews and makes corrections if necessary to all invoicing exceptions and authorizes billing.


• Reviews orders to ensure all required documentation and support are recorded and authorizes billing.


• Generate and manage the delivery process of invoices and statements specific for customer accounts via digital or traditional mail services.


• Research and respond timely to inquiries internally and externally.


• Resolve billing issues that includes collaborating with customers, account managers, inside sellers, customer service, and/or the Credit department.


• Issue and review credit memos for returned product, quantity, and pricing discrepancies.


• Prepare daily sales reports.


• Gather documentation for audit requests.


• Generate monthly and quarterly reports.


• Review and approve invoices prior to mailing to customer.


• Other duties as assigned.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and/or Experience:

• High school diploma or GED required.


• BS in accounting, finance or related business discipline preferred.


• Minimum of 1-3 years billing/invoice experience.


• Proven attention to detail.


• Experience using ERP accounting platforms.


• Working knowledge of accounting standards.


• High proficiency with Microsoft Excel.


• Ability to multitask and prioritize workload.


• Ability to work independently.


• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.


• Must be able to efficiently use a Windows-based computer.


• Ability to prioritize and complete assignments accurately and in a timely manner.


• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.


• Strong interpersonal, organizational, oral and written communications skills.


• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.


• Must be able to work alone, and with a team.


• Must be able to pass a drug screen and criminal background check.

Work Environment:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to walk and stand continuously for long periods of time.


• Talk or hear, both in person and by telephone.


• Reach with hands and arms.


• Specific vision requirements include close vision, distance vision and the ability to adjust focus.


• Lift up to 25 lbs.

Mental Demands

• Regularly required to use written and oral communication skills.


• Will interact regularly with managers and staff.


• Must be able to work independently with little supervision.

Work Environment

• Employee works under typical office conditions, and the noise level is usually quiet.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.

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