Sr Director, Xfinity Communities at Comcast in Atlanta, Georgia

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the development of the short and long-term Product Sales strategy for the Company. Implements the annual tactical plan to ensure the success of the Company's Product Sales programs and a positive customer experience. Monitors the progress of sales; reviews records and reports provided to senior management; and solicits employee feedback to drive product engagement and sustained adoption. Designs, promotes, and orchestrates experiences and reinforcement plans across multiple divisions/business units that strengthen product knowledge, enhance product advocacy, and ensure the success of the Company's product sales campaigns. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.

Job Description

Core Responsibilities

• Assists in the development of long-term sales effectiveness and engagement strategies that inform, educate and enhance the understanding of the Company's products, services and experiences.


• Business leader and strategic influencer on the design of employee engagement events and interactions - brainstorming ideas and ensuring campaigns amplify the brand, drive product advocacy, sales effectiveness, and support the business strategy.


• Interprets business strategy and develops plans, tactics and tools that align with the sales strategy activities and support sales campaigns.


• Responsible for incentives and other programs to achieve critical milestones to success.


• Oversees vendor management and selection - ensuring vendor align with Company values. Recommends changes as needed.


• Evaluates themes and trends across post-event feedback and recommends changes to sales effectiveness and employee engagement plans as needed.


• Partners closely with training teams for deployment of successful training curriculum and overall change management approach.


• Responsible to hire, onboard, develop and motivate Product Sales personnel across the department. Partners with finance and insights teams to review return on investment, impact analysis at performance level data for events, partners and campaigns.


• Oversees department budget and invoicing accuracy.


• Consistent exercise of independent judgment and discretion in matters of significance.


• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.


• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.


• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.


• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.


• Win as a team make big things happen by working together and being open to new ideas.


• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.


• Drive results and growth.


• Respect and promote inclusion & diversity.


• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Strategic Analysis; Strategic Objectives; Economics; Business Strategies; Business; Planning Ability

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

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