Lead Business Systems Analyst - Store Payments and Business Services at Publix Super Markets, Inc. in Lakeland, Florida

Job Description:

Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix’s Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers.

Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.

Join the Store Payments and Payment Business Services team! As a Business Systems Analyst, you will be responsible for playing a key role interacting with cross-functional enterprise teams and business partners to analyze requirements and drive product features to meet the needs of our in-store and eCommerce customers.

Responsibilities: 

• Gather requirements from customer service, payment, internal audit, and legal business areas for eCommerce and in-store payment processing requests that include cross-team development efforts.


• Collaborate with architects, analysts, and developers to ensure design meets requirements and are secure, scalable, and high performing.


• Collaborate with user experience designers, developers, third parties, and Legal Department to ensure design of customer facing content and behavior are secure, compliant, and user friendly.


• Ensure appropriate coverage of payments related use cases within requirements, design, and test cases.


• Validate completed work meets requirements and design and is fully tested.


• Provide support and subject matter expertise on business rules and processes to technical lead(s), test lead(s), and other team members during all phases of projects.


• Coordinate and engage user experience designers and business areas in acceptance testing and/or demonstrations.


• Conduct research for alternative payment methods and payment functionality prevalent or upcoming in the industry.


• Lead cross-team payment efforts working with business areas and architecture, infrastructure, security, development, quality assurance, deployment, and support teams.


• Organize and plan activities to meet agreed upon delivery timelines.


• Proactively communicate with management, business areas, and teams on plans, statuses, obstacles, and issues


• Lead identification of deployment strategy to accommodate development team delivery schedules, pilots, rollouts, and any restrictions.


• Assist Payments teams in prioritization and planning of concurrent efforts.

• Bachelor’s degree in computer science, Business, or a related analytical field or equivalent experience


• 7+ years of experience in business systems analysis


• Experience documenting requirements and/or high-level design.


• Experience planning, organizing, and managing all activities associated with delivering solutions that involve cross-functional teams.


• Strong working knowledge of the Software Development Lifecycle (SDLC) with the ability to work within the defined roles and responsibilities.

• 7+ years of experience in business systems analysis


• 3+ years of experience in documenting requirements and/or high-level design


• Continued education and certifications in various technical disciplines


• Experience in payment applications along with associated regulations, specifications, and standards set by the government, card brands, and other stakeholders.


• Experience in leading efforts with multiple development teams potentially with a mix of SDLC methods such as Agile and Waterfall


• Experience in planning, tracking, design, and documentation tools such as Microsoft Azure DevOps, Figma, Miro, Microsoft Visio, and Microsoft PowerPoint


• Familiarity with modern technologies and their role in providing highly secure, stable, scalable, and efficient payment solutions.


• Experience in application development.

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost


• An opportunity to purchase additional shares of our privately-held stock


• 401(k) retirement savings plan


• Group health, dental and vision plans


• Paid Time Off


• Paid Parental Leave


• Short- and long-term disability insurance


• Tuition reimbursement


• Free hot lunches (buffet-style) at facilities with a cafeteria


• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)