Senior Student Services Specialist, Registrar at University of Oklahoma in Norman, Oklahoma

Job Description:

The Office of the Registrar works to support our current and former Sooners. Our mission is to collaborate with students, faculty, and staff to provide comprehensive enrollment management and academic record services with the utmost integrity & accuracy, while keeping student records secure and confidential. Additionally, we partner with parents, counselors, and communities in providing resources to students interested in higher education. The University of Oklahoma’s Office of the Registrar is a part of the Division of Enrollment Management. The Office of Registrar oversees Enrollment Services, Academic Records, diploma production, course & room scheduling, athletic certification, transcript evaluation, and Veteran Student Services.

 We need someone who exhibits:

Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency, professionalism, and thoughtfulness in communication.

Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, welcoming, and approachable. Commitment to collaboration and to being a team player with a positive attitude. 

Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management, OAR, and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.

Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.

Responsibilities Include:

• Front-line staff, answering calls and in person questions concerning the Office of the Registrar and direct them to appropriate areas


• Maintain office files that may be of a confidential nature


• Responsible for preparing correspondence. Reviews and responds to routine correspondence for the office personnel


• Provides information regarding location or availability of materials, resources, and services.


• Prepares various reports and makes copies and assembles materials


• Complete walk in Enrollment Verification forms and Transcript requests


• Process Major Changes with assistance from student workers


• Assist Classroom Management by being cross-trained as back-up


• Assist students with enrollment process; enroll students in courses; process add/drop requests


• Respond to emails in the Classroom Management and Enroll inbox


• Plans and organizes meetings and programs


• Process complete withdraws and cancellations


• Performs related duties as assigned to successfully fulfill the function of the position

Required Education: High School Diploma or GED, AND:

• 24 months office, clerical, or administrative experience.

Skills:

• Proficient in Microsoft Office


• Knowledge of office procedures


• Ability to work independently and as a team player


• Ability to work in stressful situations


• Strong organizational skills


• Strong written/oral communication skills


• Passion for work in higher education


• Enthusiasm for interacting with students and families from a wide range of backgrounds is essential

Advertised Physical Requirements:

• Sit for prolonged periods


• Communicate effectively and listens


• Engage in repetitive motion


• Use of computer and telephone


• Stand, stoop, bend, and reach.

Departmental Preferences:

• Ability to speak, read and write clear, concise English


• Detail oriented for accuracy of data and information


• Customer service experience


• Experience with OU as a student and/or employee

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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