Marketing Operations and System Specialist at Redstone Federal Credit Union in Huntsville, Alabama

Job Description:

Job Description Summary

Performs duties within a busy, deadline-driven environment, responsible for fielding and assigning requests, managing the team's resources, ensuring projects are prioritized appropriately and completed on time, and billing appropriately accounted for. Provides expertise, guidance, and support in utilizing the marketing platform to optimize project management and workflow processes. Applies proven communication, analytical, and problem-solving skills to support the development process and ensure that project deliverables are met according to specifications. Utilizes leadership, communication, and organizational skills to navigate the complexities of resource allocation, campaign management, and problem-solving.

Job Description

Essential Duties and Responsibilities

• Acts as the administrator and subject matter expert for the marketing project system, including but not limited to; guiding the team with best practices and efficiencies; leading troubleshooting efforts for users; supporting day-to-day system needs and adjustments; maintaining and/or building reports and dashboards; preparing for and communicating platform changes; and team training and onboarding. Maintains a focus on process improvement, calendar management, troubleshooting, and communication.


• Drives the daily operations of project tracking, scheduling, and information sharing to meet deadlines for a variety of high volume projects. Expedites and prioritizes projects accordingly. Highlights potential risks or delays and acts proactively to resolve issues between requestors and the marketing team.


• Collaborates with management to review and update project schedules; actively communicates with colleagues throughout entire project lifecycle to ensure schedules are maintained and up to date.


• Creates and maintains marketing project management system platform documentation including a regular review of processes with consideration to user feedback, understanding needs and fostering teams’ success, as well as seeking ways to improve job and operational efficiencies and make suggestions as needed.


• Assists marketing team and internal business units to define project scopes, objectives, and deliverables; assists in identifying additional impacts or considerations.


• Collaborates with marketing team to identify new opportunities and develops strategies to grow and maximize company goals.


• Maintains strong knowledge of RFCU products, services, and communication channels ensuring content accuracy, brand, and voice.


• Develops, schedules, and/or maintains evergreen materials, minor collateral updates, and smaller-scale communications.


• Performs various administrative functions including, but not limited to; creating and/or maintaining department documentation, invoices, billing, and requisitions.


• Maintains knowledge of best practices in marketing, including financial regulatory issues, graphic, print, and digital production

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.


• Delivers friendly, caring service to internal and external members.


• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.


• Follow all physical and online security procedures and maintain strict confidentiality of all member information.


• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.


• Works scheduled hours and maintains punctuality.


• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

4 Year / Bachelors Degree - Marketing or relevant discipline - Required

Experience Requirement

2 Years - Marketing traffic/production or account/project management experience - Required

1 Year - Experience maintaining project management software tools (Adobe Workfront experience highly desired) - Required

Skills/Abilities

• Excellent project management skills, to prioritize deliverables, multi-task, and remain flexible during organizational and/or business changes.


• Understand project and creative processes and make recommendations on opportunities to leverage marketing project system to drive efficiencies across the department.


• Solid time management, organizational, and problem-solving skills, with ability to prioritize and drive initiatives with multiple deadlines.


• Effective listening and critical thinking skills


• Strong written and verbal communication skills with attention to detail


• Strong interpersonal skills and proven ability to establish effective working relationships with all levels of staff and management both inside and outside the organization.

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.


• Using hands repetitively to handle, feel or operate computers and other standard office equipment.


• Reaching with hands and arms.


• Lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

Works in a general office environment.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

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