Contract Oversight Specialist at Medical Transportation Management in Austin, Texas

Job Description:

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Contract Oversight Specialist will develop audit tools, reports and project plans to help the Austin contract achieve and maintain ongoing contractual compliance and efficiency goals.  The Contract Oversight Specialist will play a vital role in ensuring MTM’s overall contractual compliance, while working with numerous departments and teams to develop and implement long-term compliance solutions.

Location: 509 Thompson Lane Austin, TX 78742

What you’ll do:

• Utilize large datasets to identify potential compliance deficiencies


• Develop project plans and tracking mechanisms to correct any identified deficiencies


• Ensure identified deficiencies are corrected by the provided deadline, and within the parameters of the contract


• Create contractual compliance audit tools and matrixes to improve contract compliance


• Analyze data from contract compliance tools to improve decision-making and efficiency


• Utilize quantitative data to determine trends and patterns within complaints, helping to create process improvement initiatives


• Collect and analyze safety data and trends to ensure contract compliance with AFR


• Maintain an understanding of all contract documents and have a working knowledge of all Client protocols


• Gain an in-depth understanding of how contract verbiage and requirements should be applied to the operational processes of the contract


• Document and report all audit findings


• Communicate and/or present audit findings to various stakeholders


• Provide recommendations for systematic internal controls and process changes to ensure ongoing compliance for corrected deficiencies


• Support the safety action plan and safety management system initiatives


• Provide support on creating and maintaining accident and incident files


• Promote employee self-responsibility to achieve all safety goals and training requirements


• Ensure all new hires meet minimum qualifications for each division including, background and MVR checks


• Help support all related audits including those conducted by the Company, the Client, internal staff members and state and federal regulatory agencies


• Execute periodic performance evaluations for all Operator employees


• Compile information to understand key complaint indicators and spot trends, patterns, and track performance for internal and external stakeholders


• Generate comprehensive reports and perform regular and ad-hoc analysis of deficiencies


• Other duties as assigned

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D. equivalent


• Bachelor’s Degree in related field, or 4 years relevant experience in lieu of a Bachelor’s degree


• Previous experience in contract compliance and/or operational auditing role


• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations

Skills:

• Intermediate understanding of database/system concepts and/or design


• Proficient in Microsoft applications (Word, Excel, Outlook, PowerPoint)


• Ability to present complex information in an understandable and compelling manner


• Ability to complete basic to intermediate data analysis


• Detail-oriented, thorough, and a systematic/methodical approach to projects


• Strong analytical and problem-solving skills


• Strong time management and organizational skills


• Strong communication skills


• Ability to adapt to an ever-changing environment


• Ability to multi-task, set priorities, meet deadlines, and work well under pressure and in a fast-paced environment


• Ability to maintain high level of confidentiality


• Ability to tactfully question and obtain information

Even better if you have...

• Bachelor’s degree in a related field


• Previous experience in transit industry, preferred

What’s in it for you:

• Health and Life Insurance Plans


• Dental and Vision Plans


• 401(k) with a company match


• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave


• Casual Dress Environment


• Tuition Reimbursement


• MTM Perks Discount Program


• Leadership Mentoring Opportunities

Salary Min: $52,720/ annually

Salary Max: $70,000/ annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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