Senior HR Services Analyst at QTC Management, Inc. in San Dimas, California

Job Description:

Leidos QTC Health Services is seeking a 100% remote Senior HR Services Analyst with experience and knowledge of Service Contract Act.  

Ideal candidate would be someone that has direct experience supporting HR Services to include but not limited to Service Contract Act, Onboarding, Temporary Agency Programs, Manager and Employee Services, Data Processing, Leave Administration and Workers Compensation. Ideal candidate would have experience streamlining these services to ensure process improvement and efficiency recommendations utilizing new software and/or researching market trends in these areas. Candidate would also possess ability to streamline, write requirements, and create processes to effectively collaborate with other teams to design and implement new solutions for analyzing and managing HR data that would allow for effective current decision making and future planning related to the above areas.

This position is 100% remote.

Essential Duties and Responsibilities:

• Develop/maintain cross-functional relationships and support special projects involving or impacting the HR Services team.


• Serve as subject matter expert for HR Services-related technical and process support.  This includes providing expertise for the system business processes of onboarding, offboarding, Service Contract Act, Onboarding, Temporary Agency Programs, Manager and Employee Services, Data Processing, Leave Administration and Workers Compensation.


• May serve as the primary HR Services POC on special projects and cross-functional initiatives that may extend beyond the HR Services organization.


• Gain an in-depth understanding of HR Services-supported processes by job shadowing and  conducting/facilitating regular meetings with managers and/or leads in order to effectively represent HR Services as well as identify opportunities for process improvements


• Provide input for designing and maintaining system configuration, specifications, and work with HR Services managers to review, research, and recommend updates and fixes for HR systems and processes


• Ensure compliance with established process and procedures in an effort to improve service delivery; and provide interpretation in areas where procedures or requirements are unclear and/or require revision.


• Support the ongoing maintenance of all HR Standard Operating Procedures (SOPs) owned by HR Services and serve as communication liaison for updates to all other HR SOPs that impact or are supported by the HR Services function.


• Serve as primary POC for HR Services in all projects that are shared with the corporate HR Systems and Solutions (HRSS) organization.


• Assist internal HR Services teams in handling and following up on HR data related inquiries as needed.


• As needed, partner with other HR Centers of Excellence to gather and report metrics at the organization and individual staff levels. 


• Identify trends and work closely with managers to address areas where standard processes and performance deviate outside the boundaries of normal operations.


• Recognize customer service delivery issues; recommend and implement solutions to meet service level agreements.


• Demonstrate exceptional organizational and analytical skills, close attention to detail, and strong problem solving skills to determine root causes of technical  and inefficient process problems impacting HR Services operations, with the ability to document effectively, escalate appropriately, and support resolution in a timely manner.


• Perform other duties and responsibilities as assigned

Competencies:

• Strong analytical, technical, and problem solving skills


• Ability to handle multiple tasks/projects and adjust quickly to frequently changing assignments


• Knowledge and understanding of typical HR services systems administration and management


• Ability to intake and translate functional requirements into technical solutions 


• Knowledge of all aspects of the HR lifecycle (e.g., recruiting, onboarding, performance management, compensation, etc.)


• Ability to transform manual HR processes into streamlined automated processes 


• Ability to work independently as well as with cross-functional team members 


• Ability to support projects/implementations successfully within timelines


• Excellent verbal, written, and interpersonal communication skills


• Ability to be organized and meet deadlines

Education and/or Experience: (includes certificate & licenses):

• Bachelor’s degree in HR, Business, or related field from an accredited college, or equivalent experience/combined education


• 4 to 7 years plus of HR systems configuration, business systems analysis or related experience required 


• Experience with HRIS/Timekeeping administration preferably UKG Pro, Workday, is highly desired


• Experience with Service Contract Act is required


• Experience with new system and/or module implementations also highly desirable 

Pay and Benefits:

Salary range $105,000- $115,000

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)

Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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