Technical Support Associate at Kforce Inc in Lewisville, North Carolina

Job Description:

RESPONSIBILITIES:

Kforce has a client in Lewisville, TX that is seeking a Technical Support Associate for a 6 month role. After training during our normal hours, this person would move to the weekend shift. Shift will be (1hr lunch): Friday 9:30 am - 6:30 pm, and Sat & Sun 6:00 am - 7:00 pm; Monday 8:00 am - 5:00 pm.

Summary:
The Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. This role performs a broad range of IT support service: PC, MAC, software, hardware, and basic network support. The Technical Support Associate collaborates with team members and customers and contributes to the efforts to develop, implement, and continuously improve systems.

REQUIREMENTS:

• 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment.


• Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP


• Excellent verbal and written communication skills and attention to detail


• Must possess good time management, organization, and multi-tasking skills


• Solid analytical and problem-solving skills


• Knowledge of computer operations and their interfaces


• Working knowledge of communications protocols and networking technology and hardware


• Working knowledge of IT infrastructure architecture


• Windows 10 desktop implementation and support


• Microsoft Office and Office 365 services

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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