Customer Success Intern at CDK in Austin, Texas

Job Description:

Power the Possibilities


Help us meet our strategic goals. Be part of creating a healthy and sustainable business and culture. Support our employees to thrive and our customers to win. Our Corporate Functions in the customer organization make a huge impact every day. They fuel our company and deliver more than just our bottom line. Because at the center of it all, our business is built on creating new technologies that bring tangible improvements to people's lives.



Be Part of Something Bigger


CDK isn't your average tech company. We shape the future of the automotive retail industry with integrated data and technology solutions that make it easier for dealers to buy, sell, and service vehicles for their customers. We also enable customers to purchase vehicles fully online, in store or using a combination of both. Operating in nearly 15,000 retail locations in North America, we empower thousands of dealers and customers to make the right decisions for them.



Join Our Team


Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments. The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.


You will engage with managers and employees to complete projects that will add significant value to the business. You will be mentored and guided by seasoned Business professionals that will lend their experience and knowledge to help prepare you for an accelerated career path in the fields of customer success and professional services.



About the Internship Program


CDK's award-winning Summer Internship Program is full-time and paid hourly from June 9
th
to August 15
th
, 2025.


The program will be hybrid, with positions in the following office locations: Austin, TX; Hoffman Estates, IL; Portland, OR (limited remote opportunities may be available in Customer Success).


What makes CDK's internship program unique? As an intern at CDK, you will work on live projects that ultimately contribute to the growth and success of the company. The program is built to be holistically developmental; interns have a built-in events schedule surrounding professional development, social impact, networking and cool-off activities as a cohort.


If you're ready for high impact, you're ready for CDK.



About the role:


As a Customer Success Intern at CDK, your primary responsibility is to ensure the success and satisfaction of our valued customers. You will work closely with the Regional Manager and their team to engage in a wide range of activities that include internal reporting, strategic account planning, assisting with business transformation projects, acting as an intermediary for cross-functional teams, and contributing to team culture and transformation.


There are also positions available in Client Implementation. The Client Implementation Intern will work alongside the Client Implementation Managers (CIM), who serve as the primary point of contact for the client and all internal departments involved in the implementation process. This position will have the opportunity to make an impact on the project management and delivery of successful implementation for any assigned projects. They support the team responsible for the full life cycle of an install, from pre-sales Discovery through the onsite Go-live training and transition to Support.



Position Responsibilities & Essential functions

• Assists in maintaining pre-established relationships with dealership management.
  
  

• Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications.
  
  

• Prepares client-specific reports and presentations to educate and drive growth.
  
  

• Collaborates with Sales team, helping to grow CDK business and customer experience.
  
  

• Identifies opportunities, creating a plan for addressing training needs for dealership staff.
  
  

• Work closely with Sr. CSMs; occasionally assisting where needed.
  
  

• Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
  
  

Qualifications & Job Requirements

• Must be a matriculated college student working towards an associate's, bachelor's, or master's degree in business or any related field
  
  

• Strong interest in Relationship Management, Automotive Tech or related field
  
  

• Strong communication skills (verbal and written)
  
  

• Proficient in MS Office Suite (Excel, Word, and PowerPoint)
  
  

• Strong Analytical skills
  
  

• Some overnight travel may be required
  
  

Preferred attributes & qualifications

• Organized, with a high attention to detail
  
  

• Salesforce experience preferred
  
  

• Ability to work in a fast-paced environment and prioritize responsibilities
  
  

• Demonstrated ability to perform duties with a high level of autonomy
  
  

Join CDK and be a part of a dynamic team dedicated to customer success and innovation. As a Customer Success Intern or Client Implementation, you will have the opportunity to make a significant impact while growing your skills and contributing to a culture of excellence.


CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
  
  


• 401K Matching Program
  
  


• Tuition Reimbursement
  
  

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.


CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.


Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants. Apply Now