Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
Sr. Account Manager (Washington, DC)
Introduction to team
The Senior Account Manager's primary responsibility is to develop and maintain a relevant, attractive and competitive portfolio of hotel and property products for Expedia Group's fast-growing global customer base within their assigned territory.
In doing so, you will also continuously work with Expedia Group's property partners to help them maximize the production potential from their participation in the Expedia Group marketplace by smartly utilizing the power of Expedia Group's unique data insights, marketing, distribution and revenue management toolset.
The team ensures that Expedia Group's global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively and efficiently reach Expedia Group's full breadth of global traveler demand.
In this role, you will:
Consistently using data specific to your market available in Expedia Group's proprietary market insights and activity prioritization, and demonstrating local market knowledge, Senior Account Managers will:
Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)
Build the portfolio of local hotel partners by introducing prospective partners to Expedia's marketplace and facilitate their onboarding process
Ensure that partner hotels' products (content, rates and availability) are consistently optimized on the Expedia Group sites to maximize customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers' pressing needs
Secure seasonal deals and promotions within the guidelines set by management to support the brands' merchandising and marketing efforts.
Continuously promote and develop hotel partners' high engagement with Expedia's full suite of:
Represent Expedia in the local market, build Expedia's company profile with key local influencers (e.g. tourism bureaus, hotel associations, etc.) and provide expertise to the local industry
Supply to cross-functional Expedia business initiatives; through initiation and planning stages to actively anticipate market impact and roll out plans
Provide ongoing input to senior management in developing effective and scalable solutions to improve process efficiencies
Provide coaching to colleagues (peers, Associate Market Managers, Market Associates) on standard methodologies
Other reasonable duties, as assigned
Experience and qualifications:
4-6 years' experience
Approximately 20 - 30% of travel for market visits
Please note, we also utilize highly effective video and social technologies that can allow employees to optimize their commitment to travel, communication and collaboration
Drive for Results
High impact personality: intellectual agility, entrepreneurship, compassion in relationships, great teammate
Hungry, determined, motivated, willing to take action and results-focused
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly
Strategy Execution
Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by LPS leadership team
Relationship builder; ability to earn the confidence of others
Bridges and sustains solid partnerships based on mutual support through a reciprocal style
Solution Alignment
Appetite for innovative technology, fast-changing business environment, data-driven decision making
Problem solving skills
Ability to select and present insights, including performance, market and competitor analysis and to implement significant action plans based on the data
Written & Spoken Communication, Listening and Influencing
Proficiency in English language skills
Ability to present ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Build & Maintain Teams
Able to work independently as well as be a strong team worker, ensuring the whole team wins
Help other team members acquire skills or achieve targets/goals
#LI-SL2
The total cash range for this position in Washington is $134,500.00 to $188,000.00. Employees in this role have the potential to increase their pay up to $215,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.